Feedback industry standards Metrics Upselling 
Totango
MAY 5, 2021
Once these metrics are recorded, you can use this information to proactively engage customers and meet their needs in a more personalized way. There are a variety of surveys and metrics you can use to measure these different elements. Anticipating which customers are viable candidates for upsell/cross-sell opportunities.
Totango
OCTOBER 20, 2020
Once these metrics are recorded, you can use this information to proactively engage customers and meet their needs in a more personalized way. There are a variety of surveys and metrics you can use to measure these different elements. Anticipating which customers are viable candidates for upsell/cross-sell opportunities.
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Fonolo
JULY 5, 2023
How they approach upselling opportunities Upselling is something that all your customer-facing employees should be doing — not just sales. These help you to gather specific, qualitative information about your CX and can provide some useful actionable metrics. What industry do you work in?” And don’t forget to follow up!
Lumoa
JANUARY 31, 2023
Customer experience management brings discipline to this somewhat vague and soft area: by establishing a systematic process for collecting, analyzing, and acting on customer feedback, you’ll be able to improve customer experience altogether. Set a common customer experience metric and target for the organization.
Balto
AUGUST 3, 2022
Figure 7: “Drain on Resources” Agreement vs Contact Center Metrics Note: Responses have been converted to a 0-100 scale for comparison. Create your own user feedback survey. quotes, feedback, etc.) Quotes, feedback, etc.). Their average NPS was 80.4 and their average CSAT was 86.3, compared to the survey averages of 73.5
SmartKarrot
MAY 21, 2021
Deliver meaningful, strategic, and tactical insight to the leadership team through customer feedback, business goals, key performance indicators, and customer analysis. Develop and share metrics to measure the effectiveness of Customer Success in meeting company and team goals.
Lumoa
FEBRUARY 9, 2023
Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Acting on customer feedback doesn’t mean doing one thing. upselling to the most loyal customers) Process changes (e.g.
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