SharpenCX
APRIL 7, 2020
The tech we humans create outsmart us to take our jobs and conquer our government. As your customer service team adopts this virtual call center model, let’s review essential remote work trends you need to ensure your call center team maintains customer experience and productivity.
Taylor Reach Group
JUNE 9, 2020
Looking ahead, companies with both in-house and outsourced contact centers will need to take full advantage of current technologies that allow them to reduce costs and drive efficiencies but can also handle the critical task of scale mass number of agents with the adroitness of spinning up a server.
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Serenova
OCTOBER 7, 2020
Gamified performance reporting and leaderboards — when properly implemented via contact center tools like Lifesize CxEngage Scoreboard — give remote call center representatives clear goals, recognition, and much needed structure. Ensure your virtual call center technology (as well as your people) can adapt to change.
Taylor Reach Group
OCTOBER 31, 2021
Much of their work is not completed in real-time; there may be meetings on Zoom or Teams; but the work they do outside of these meetings is not governed by immediate demands that must be met, such as a ringing phone that must be answered.
JustCall
APRIL 12, 2023
One of the ways in which call centers as brands have done so is by undergoing a rigorous digital transformation over the past two years. This transformation led to virtual call centers, which allow call centers to make and receive customer calls on the go, and be available 24×7 owing to the flexibility of the cloud.
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