Feedback Government virtual call center Wait times 
JustCall
APRIL 12, 2023
One of the ways in which call centers as brands have done so is by undergoing a rigorous digital transformation over the past two years. This transformation led to virtual call centers, which allow call centers to make and receive customer calls on the go, and be available 24×7 owing to the flexibility of the cloud.
Taylor Reach Group
JUNE 9, 2020
While work-at-home strategies have their upsides, US contact centers struggle with providing uninterrupted, “quality” services in the face of longer wait times, stressed workers, and the occasional background noise from pets and children. It’s time to take a deeper dive into the word of virtual agents.
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