Remove Customer Care Remove Feedback Remove Government Remove virtual call center
article thumbnail

A Virtual Call Center Could be your New Future: Maintaining Operations for a Fully Remote Team

SharpenCX

The tech we humans create outsmart us to take our jobs and conquer our government. As your customer service team adopts this virtual call center model, let’s review essential remote work trends you need to ensure your call center team maintains customer experience and productivity.

article thumbnail

7 Strategies for Embracing the Work From Home (WFH) Call Center

Serenova

Gamified performance reporting and leaderboards — when properly implemented via contact center tools like Lifesize CxEngage Scoreboard — give remote call center representatives clear goals, recognition, and much needed structure. Ensure your virtual call center technology (as well as your people) can adapt to change.