SharpenCX

APRIL 7, 2020

The tech we humans create outsmart us to take our jobs and conquer our government. Download Now: 7 tactics to coach your agents, no matter where they’re working. Stay on Top of the Challenges of a Virtual Call Center. In some circumstances, a virtual call center is even more efficient.

virtual call center 104

virtual call center Call Center Coaching Contact center software 104

Taylor Reach Group

OCTOBER 31, 2021

Much of their work is not completed in real-time; there may be meetings on Zoom or Teams; but the work they do outside of these meetings is not governed by immediate demands that must be met, such as a ringing phone that must be answered. to strengthen their WFH capabilities, performance, and effectiveness.

Contact Center 65

Contact Center Coaching Consulting Consulting 65

Serenova

OCTOBER 7, 2020

Gamified performance reporting and leaderboards — when properly implemented via contact center tools like Lifesize CxEngage Scoreboard — give remote call center representatives clear goals, recognition, and much needed structure. Ensure your virtual call center technology (as well as your people) can adapt to change.

Call Center 52

Call Center Contact Center virtual call center At home agents 52