Feedback Gamification Meeting Quality management 
Playvox
JANUARY 30, 2024
Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching. Yet managers continue to fall short. One strategy is incorporating gamification in the workplace. What is Gamification? Why Gamification?
Playvox
NOVEMBER 16, 2021
The boost in product demand, fueled by more people working from home, as well as changing consumer lifestyles, meant Sweaty Betty had to grow its team to meet the surge in demand. A Quality Management Solution with Muscle. Plus, we explore how the quality management solution has strengthened the company in four key areas: 1.
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Playvox
FEBRUARY 20, 2024
And, because the schedulers used different processes, it was a challenge to scale to meet the growing demands of their customer base. Needless to say, managing their remote work team effectively was a significant problem. Once MongoDB implemented Playvox Workforce Management, these issues were resolved.
Playvox
MARCH 12, 2024
When employees are motivated intrinsically, they are more likely to be passionate about their work and go above and beyond to meet their goals. Many of Playvox’s customers leverage tools like gamification to motivate their teams. This doesn’t mean giving out empty praise or insincere feedback.
Playvox
MARCH 27, 2023
Training programs should be designed to meet the specific needs of the contact center and its agents. It is important to regularly assess the effectiveness of training programs and make necessary adjustments to ensure that they are meeting the needs of both the agents and the customers.
NobelBiz
FEBRUARY 27, 2024
This not only helps in ensuring compliance with protocols but also provides opportunities for coaching and feedback based on actual performance. By identifying areas for improvement, call centers can increase the quality of service and customer satisfaction.
COPC
MARCH 11, 2024
Then, take steps to attract and recruit the best-fit candidates who meet minimum hiring requirements. Are we providing insights into attrition rates and qualitative and quantitative feedback on recruitment quality and class pass rates? Are we getting feedback in this area to inform recruiting and training?
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