VirtualPBX

DECEMBER 29, 2020

Our release of major phone plan features like Video Conferencing and Business SMS have been a long time coming. Moreover, you can see in all our feature releases this year that we have followed the advice of our customers by making it easier than ever to use VirtualPBX Phone Plans for all business communications.

voip 105

voip Enterprise Wait times 105

VirtualPBX

APRIL 16, 2020

With our ACD Queues Pro capabilities of Eavesdrop, Whisper, and Call Barging, you can help smooth out the edges and train your employees to handle any situation. For call center managers and team leads, these features are a must when your agent count is large and your inbound calls are numerous.

Call Center 78

Call Center Management Inbound sales Sales 78

VirtualPBX

DECEMBER 15, 2022

Adding Extensions And Queues For Seasonal Employees Now that your holiday greetings and standard holiday routing are in place, it’s time to add seasonal employees. From a management perspective, starting a new queue or extension sequence for seasonal hires is advisable.

Call Center 98

Call Center Customer Support Management 98

VirtualPBX

AUGUST 27, 2020

You can see the features available in all our phone plans at the Plans Comparison page. Our plans were created to cater to the needs of all businesses based on cost and available advanced features. Most features as a whole, therefore, can’t be added à la carte. ACD Queues. Modified Standard Plans.

Enterprise 83

Enterprise Engineering Sales Management 83

VirtualPBX

JUNE 15, 2021

As part of the release of our Advanced Call Reports feature, we have created our new Advanced Call Reports Whitepaper that displays its capabilities in a helpful portable format you can easily share with members of your team. Key Features of Advanced Call Reports. Here’s a sample of what you will find in its pages.

Call Logging 97

Call Logging Sales Customer Support Personalization 97

VirtualPBX

MAY 27, 2020

One of the more understated features of our Advanced Call Reports software is its ability to deliver call center metrics to your email inbox. The automatic delivery of call center metrics like Calls by Ring Time or ACD Queues Pro Agent Status also offers a secondary benefit: it keeps you on schedule. Keeping You on Time.

Call Center 85

Call Center Metrics Enterprise Analytics 85

VirtualPBX

JUNE 29, 2021

Ready your VirtualPBX Dashboard to access your Auto Attendant, Voicemail settings, Call Queues, and Ring Groups as we discuss the adjustments available in your phone system. Keep in mind that you can adjust the greeting for your primary business phone number and for the auto attendants as part of our Multiple Auto Attendants feature.

Customer Experience 59

Customer Experience Customer Service 59

VirtualPBX

APRIL 9, 2020

The VirtualPBX team is excited to announce the release of our ACD Queues Pro feature, the newest addition to our VirtualPBX Business Phone System. ACD Queues Pro extends the functionality of our existing ACD Queues feature. ACD Queues Pro Capabilities.

Call flow 98

Call flow Wait times Enterprise Call Center 98

VirtualPBX

DECEMBER 22, 2020

Our Holiday Hours feature lets you select when calls are routed; Auto Attendant chooses how and to whom they are routed. When using the VirtualPBX ACD Queues Pro feature, you can create unique hold treatments for customers that are waiting in a queue. Change On-Hold Greetings. Forward Your Calls.

Personalization 75

Personalization Accountability Sales Customer Support 75

Hodusoft

NOVEMBER 30, 2023

Implement call queues: Implementing call queues is one of the most important steps to ensure effective management of incoming calls. Just let the callers know the estimated wait time in a particular queue. This will not only reduce the wait times but also minimize the chances of call abandonment.

Abandon rate 59

Abandon rate Call Center Interactive Voice Response call center software 59

VirtualPBX

APRIL 2, 2024

Industry-Leading 24/7 Support & White-Glove Setup Before delving into the 6 standout contact center features that distinguish VirtualPBX Contact Center, let’s take a moment to highlight what has distinguished VirtualPBX for the past 26 years. At VirtualPBX, we deeply value the unique identity of every business.

contact center solutions 98

contact center solutions Contact Center CRM Analytics 98

VirtualPBX

APRIL 2, 2024

Industry-Leading 24/7 Support & White-Glove Setup Before delving into the 6 standout contact center features that distinguish VirtualPBX Contact Center, let’s take a moment to highlight what has distinguished VirtualPBX for the past 26 years. At VirtualPBX, we deeply value the unique identity of every business.

contact center solutions 52

contact center solutions Contact Center CRM Analytics 52

VirtualPBX

APRIL 14, 2020

One of the biggest feature releases we’ve had this year is ACD Queues Pro , a phone queue system that adds numerous capabilities to our existing ACD Queues feature. Each feature keeps teams efficient and productive by identifying caller needs and handing calls to the proper Queue agent.

Call flow 98

Call flow Wait times Sales Call Center 98

VirtualPBX

OCTOBER 15, 2020

Both our Advanced and Enterprise Plans give businesses access to our ACD Queues Pro and Advanced Call Reports tools that allow tracking of calls in distinct ways. ACD Queues Pro for Live Call Monitoring. Advanced call tracking happens within the ACD Queues Pro system.

Metrics 76

Metrics Enterprise 76

VirtualPBX

MAY 14, 2020

When it comes to calls that pass through your Business Phone System and your call queues, our Advanced Call Reports feature can help you track down the elements of your operations that work against your business efficiency. How do you discover these gaps in the system? Number of Calls Transferred. Inbound Call Time to Answer.

Advertising 98

Advertising Wait times Sales Call Center 98

VirtualPBX

MARCH 18, 2021

This past year of effort has brought us the power of Business SMS, the connective ability of Video Conferencing, and so many other new features that not only lead the pack but also have changed the face of what we offer as a telecom.”. Award-Winning Features. With our Business Phone Plans , we have reached that goal in many ways.

APIs 90

APIs Enterprise Marketing Technology 90

VirtualPBX

MAY 4, 2021

You can generate as many reports as you need about a wide range of data types, including queue-based reports that source information from our ACD Queues Pro feature. The example here only touches the surface of what our Advanced Call Reports tool is capable of. Get started today with your first report.

Sales 96

Sales Feedback Enterprise Metrics 96

JustCall

APRIL 18, 2023

6 key features of a good sales call center software Here are some must-have call center phone systems features that can take your business to new heights. The call whispering feature of the call center phone systems allows you to whisper instructions to reps in real-time while they are on the call – without the prospect knowing.

call center software 52

call center software Call Center call center solutions Enterprise 52

VirtualPBX

DECEMBER 8, 2020

Our Video Conferencing feature was in development this spring, in a beta test with select customers by summer, and released to the public by autumn. In 2020 alone, our Business Phone Plans Video Conferencing alongside Business SMS, Multiple Auto Attendants, ACD Queues Pro, Voicemail Transcription, and Dynamic Caller ID.

voip 85

voip APIs Enterprise Marketing 85

VirtualPBX

AUGUST 6, 2020

This type of situation is related to the use of the Busy Lamp Field feature discussed recently on our blog. In VirtualPBX Phone Plans, calls can be parked with Feature Codes. An agent will answer a call, and our ACD Queues Pro system would assign that person another call when it comes in. Live Receptionist.

Call Center 75

Call Center Marketing Accountability Personalization 75

JustCall

APRIL 5, 2023

Top Features Comparison Here is a feature-by-feature comparison of JustCall vs. CloudCall: JustCall CloudCall Virtual Phone Numbers Available. JustCall offers a full suite of features for effective collaboration and team management. Customers can get virtual phone numbers in 70+ countries.

Interactive Voice Response 52

Interactive Voice Response CRM Multi-channel support Analytics 52

VirtualPBX

OCTOBER 20, 2020

Multiple locations can also benefit greatly from the features available in a VoIP Plan, including advanced call routing through Ring Groups or ACD Queues Pro and easy setup of new user extensions, Voicemail boxes, Audio Conferences, Call Recording, and many other features that your existing PBX setup may not contain.

voip 69

voip Enterprise Call Center Accountability 69