Sykes

MARCH 5, 2019

The research behind this Top 10 ranking considers interviews with 300 enterprise services clients from the Global 2000 in which HFS Research asked specific questions regarding service providers’ innovation efforts and execution/performance. Download a free copy of the report here. About Sykes Enterprises, Incorporated.

Marketing 75

Marketing Technical Support Enterprise Transportation 75

JustCall

APRIL 5, 2023

When trained and calibrated correctly, the virtual agent can seamlessly guide callers to the correct resolution through self-servicing. What we find truly amazing about this virtual agent is that it packs in a bunch of additional services such as customer sentiment or intent analysis and predictive modeling to shape favorable outcomes.

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52

OctopusTech

SEPTEMBER 9, 2023

They use Interactive Voice Response (IVR) in their call centers where customers can interact with the self-service menu by using speech recognition or dial entry features and get connected to the right operator who can solve all their queries.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

RichCall

SEPTEMBER 13, 2017

ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. self-service. The contact centre will support this by providing hints, tips, education and technical support. Self-service. consumers are using web self-service more than assisted service.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

NobelBiz

MAY 25, 2023

It was meant to describe a marketing software that could build a single customer view (a collection of all of a customer’s data and events into one file). These tools usually include a customer database and automation, as well as management resources for multichannel campaigns, real-time customer interactions, and more.

call center software 98

call center software Call Center APIs Contact Center 98