CSM Magazine
DECEMBER 18, 2023
OTRS Group, the manufacturer and the world’s largest provider of the enterprise service management suite OTRS, recently delved into the customer service management world but from an insider perspective. OTRS surveyed 500 global customer service leaders to find out if and how they are supporting their business’ revenue goals.
Nicereply
OCTOBER 3, 2023
Surveys can change in real-time based on responses, ensuring irrelevant questions are skipped and making the survey feel personalized. Specializing in real-time feedback, this tool seamlessly integrates into websites, apps, and emails, enabling enterprises to capture the pulse of their user experience. Engagement and user experience.
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ProProfs Blog
JUNE 26, 2020
Agents can edit an existing signature or add their personalized signature in profile settings. An Assignee is a person who is assigned a customer service ticket. Enterprise Customer Support Software. Multi-Channel Support. Announcements. LEARN MORE > Assignee. Exporting Tickets. Help Center.
HGS
MAY 27, 2015
As BPM services become increasingly complex and the range of potential support needs are both expansive and rapidly changing, it isn’t practical to try to train every person in an enterprise on every nuance or possible circumstance.
Kayako
OCTOBER 24, 2018
A far cry from impersonal tickets and complex escalation, today, your help desk solution should empower your team to provide effortless and personal support to every customer. Multi-channel support to meet customers where they are. Scalable customer support that grows with your team.
Hodusoft
FEBRUARY 8, 2024
A Comprehensive Guide to Coordinating and Unifying Channels & Devices in the MSP Industry Today, more and more enterprises are investing money in Managed Service Providers (MSPs) than ever before. As per recent stats , nine out of ten people expect multichannel support from businesses they are transacting with.
iCiDIGITAL
AUGUST 17, 2018
AEM may just be the enterprise-grade web solution you’ve been waiting for, even if you’re only in the market for a Content Management System (CMS). Having a solid content management system, or even a robust extensible web platform, is no longer enough for enterprises. My Personal History with CMS Systems. AEM vs Drupal.
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