ProProfs Blog

JUNE 26, 2020

Agents can edit an existing signature or add their personalized signature in profile settings. An Assignee is a person who is assigned a customer service ticket. Enterprise Customer Support Software. Multi-Channel Support. Announcements. LEARN MORE > Assignee. Exporting Tickets. Help Center.

Customer Service 179

Customer Service APIs Customer Support Feedback 179

JivoChat

AUGUST 30, 2021

Genesys for robust enterprise-grade web messaging. SnapEngage for intelligent enterprise-grade chatbot and live chatting. Chaport also comes with custom chatbots and a centralized inbox to power your conversations happening both on your website and over other channels (including social media messaging apps). Chatbot builder.

Sales 52

Sales Chatbots Multi-channel support CRM 52

Netomi

NOVEMBER 8, 2021

Companies of all sizes can benefit from a help desk system: whether offering support to external customers or internal audiences (i.e. IT or HR support). There are platforms designed for small teams (less than 20 agents), average size teams (~50 agents), and large enterprise and distributed teams (10,000+ agents).

Chatbots 52

Chatbots Enterprise Self service CRM 52

Hodusoft

FEBRUARY 8, 2024

A Comprehensive Guide to Coordinating and Unifying Channels & Devices in the MSP Industry Today, more and more enterprises are investing money in Managed Service Providers (MSPs) than ever before. As per recent stats , nine out of ten people expect multichannel support from businesses they are transacting with.

Contact center software 52

Contact center software Contact Center Multi-channel support Analytics 52