Remove en the-platform artificial-intelligence
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What is an IVR (Interactive Voice Response)?

NICE inContact

Back to the hall tree: when it was delivered, and I had succeeded unwrapping it from its humongous packaging, it turned out that – while it looked exactly as I had envisioned it to look, it unfortunately must have gotten damaged “en route”. For example, if they just want to know their account balance. . Very disappointing.

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The CX Technology Stack: 100 Tools for Optimizing Your Brand’s Customer Experience

Liveops

Take your marketing content to the next level with an all-in-one digital publishing and brand storytelling platform. Automate your retail marketing campaigns with Oracle’s email creation tool—integrated with virtually all eCommerce platforms. Want to improve your Net Promoter Score and optimize your customer experience? Brightspot.

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Advanced RAG patterns on Amazon SageMaker

AWS Machine Learning

Solution overview In this post, we demonstrate the use of Mixtral-8x7B Instruct text generation combined with the BGE Large En embedding model to efficiently construct a RAG QnA system on an Amazon SageMaker notebook using the parent document retriever tool and contextual compression technique.

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19 Important VoIP Features (Every Modern Business Needs)

JustCall

VoIP is much more than just about making and receiving voice calls. The technology brings a plethora of rich features that can empower sales and customer support teams to perform at their peak and enjoy limitless possibilities. VoIP offers tons of rich features for businesses and teams of all types. Smart call routing. Voicemail drop.

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Fine-tune Llama 2 for text generation on Amazon SageMaker JumpStart

AWS Machine Learning

Generative AI foundation models have been the focus of most of the ML and artificial intelligence research and use cases for over a year now. Today, we are excited to announce the capability to fine-tune Llama 2 models by Meta using Amazon SageMaker JumpStart. Fine-tuned LLMs, called Llama-2-chat, are optimized for dialogue use cases.