SoliCall

AUGUST 2, 2023

5 – Technology and Tools. Equip agents with efficient tools and technology to streamline their workflow and enhance productivity. Offer opportunities for additional training, workshops, and certifications to enhance their expertise. Provide agents with detailed feedback on their performance to help them improve.

Call Center 52

Call Center First call resolution Construction call center software 52

Fonolo

OCTOBER 26, 2022

Call center agents have pretty restrictive jobs, set hours, and scripts to follow. You might even consider hiring a field expert for a workshop. Gallup released an article about employee engagement measures in the workplace. Support Agents with Technology. Forbes describes autonomy as a key driver for happiness.

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Call Center Abandon rate Education Contact Center 142

Fonolo

JANUARY 31, 2023

Contact center training in the most successful contact centers is an ongoing process — for every employee from the top down. Training topics may include things like: Compliance training QA training Technology/software training Sales/customer service training Why is Call Center Training So Important? Act it out.

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Call Center Contact Center Coaching Gamification 141

JustCall

DECEMBER 1, 2022

It is essential to offer professional growth opportunities to employees to empower them to stay loyal and engaged and pursue greater success within your company rather than looking elsewhere. Offer free workshops and seminars to improve work habits and improve skills. Take Advantage Of New Technologies.

Call Center 52

Call Center Management Agent burnout Scripts 52

JustCall

DECEMBER 10, 2020

Increase Employee Engagement With Sessions. This increases employee engagement. Day 3 is practicing the scripts on the phones by calling me or my team. You can thus optimize the workshops or trainings for the newly joined agents. Conduct call center training sessions that are more of human conversations.

Best practices 52

Best practices Call Center Sales Average Handle Time 52

Russel Lolacher

MAY 1, 2022

In this episode of Relationships at Work, Russel chats with author, speaker, coach and award-winning entrepreneur Vicki McLeod on speaking well in the workplace, either in-person or through technology. How speaking well helps employee engagement. How can that help employee engagement? Introversion vs extroversion.

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Employee engagement Personalization Management Scripts 52

SharpenCX

MAY 16, 2022

And Officervibe’s 2021 State of Employee Engagement report found that 72% of employees think their manager could define clearer goals. Aim to Connect Through Strong Scripts. Whether an agent is a naturally gifted speaker or someone who needs more coaching and guidance, everyone needs a solid script.

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