Fonolo

OCTOBER 26, 2022

Call center agents have pretty restrictive jobs, set hours, and scripts to follow. You might even consider hiring a field expert for a workshop. Gallup released an article about employee engagement measures in the workplace. Your agents want to feel monetarily and respectfully rewarded for their hard work. Conferences.

Call Center 142

Call Center Abandon rate Education Contact Center 142

SoliCall

AUGUST 2, 2023

Provide them with advanced call center software that includes features like automatic call distribution, call scripting, customer relationship management (CRM) integration, voice cancellation and knowledge bases. Offer opportunities for additional training, workshops, and certifications to enhance their expertise.

Call Center 52

Call Center First call resolution Construction call center software 52

Customers That Stick

OCTOBER 2, 2014

Kate Nasser, The People Skills Coach™ , is a smart, energizing, experienced speaker, coach, and workshop leader. Her work in customer experience, employee engagement, leadership, teamwork, transforms how people think, act, and interact. To engage Kate Nasser’s keynotes, workshops, and coaching, visit her blog.

Coaching 152

Coaching Government Scripts Employee engagement 152

Fonolo

JANUARY 31, 2023

Call center training is important because it’s part of your customer service plan – and part of a strong employee engagement plan. Statistics say that highly engaged employees are 87% less likely to quit their job than disengaged employees. Include workshops and group activities as much as possible!

Call Center 141

Call Center Contact Center Coaching Gamification 141

JustCall

DECEMBER 10, 2020

Increase Employee Engagement With Sessions. This increases employee engagement. Day 3 is practicing the scripts on the phones by calling me or my team. You can thus optimize the workshops or trainings for the newly joined agents. Conduct call center training sessions that are more of human conversations.

Best practices 52

Best practices Call Center Sales Average Handle Time 52

JustCall

DECEMBER 1, 2022

It is essential to offer professional growth opportunities to employees to empower them to stay loyal and engaged and pursue greater success within your company rather than looking elsewhere. Offer free workshops and seminars to improve work habits and improve skills. Multi-channel engagement options Various integrations.

Call Center 52

Call Center Management Agent burnout Scripts 52

Bill Quiseng

JANUARY 10, 2016

I have been an avid reader of his blog where he writes about “the critical relationship between leadership, employee engagement and delivering an exceptional customer experience as a competitive advantage.” This week’s guest post is from leadership consultant and keynote speaker Bill Hogg.

Consulting 97

Consulting Consulting Scripts Employee engagement 97