ProProfs Blog

AUGUST 6, 2021

Modern employees today are looking beyond just a 9-to-5 job. Following this trend, employee engagement has quickly become a popular metric to gauge work satisfaction, employee productivity, and, eventually, business growth. . We will explore the 20 best employee engagement software in 2021 and compare their features.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

ShepHyken

AUGUST 18, 2023

Addressing Employee Concerns and Insecurities As AI becomes more prevalent in customer service, employees may experience concerns about job security or the potential for reduced human interaction. Open communication and addressing these concerns are crucial for maintaining employee morale and wellbeing.

Customer Service 156

Customer Service Employee engagement Chatbots Morale 156

Callminer

OCTOBER 11, 2018

Ben M Roberts is the Head of Marketing for a SaaS startup called Talkative. Employee engagement. Employee engagement can be tracked by conducting surveys with quantitative and qualitative questions and having individual conversations with employees. Ben M Roberts @Roberts_Ben_M.

Call Center 561

Call Center Metrics Contact Center Wait times 561

Integrity Solutions

JANUARY 28, 2021

This ramp-up time can vary depending on industry and the complexity of the sale, but as an example, at an SaaS company it can take between 12 and 18 months before the company breaks even on the new sales hire. As a result, the loss of that one salesperson can have a ripple effect on productivity and morale across the sales organization.

Sales 115

Sales Coaching Morale SaaS 115

Netomi

JANUARY 5, 2022

In all of her keynotes and workshops, Kate’s insights will teach you how to lead morale, engage employees like never before, and wow the customer with personal comfort. She is often quoted in industry journals on leading morale, employee engagement, customer experience, and teamwork.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

SEPTEMBER 24, 2020

Ultimately, low work satisfaction and overall low employee morale can negatively affect company operations greatly, causing dissatisfied customers. So, how to measure employee satisfaction? When you provide employees with the tools and skills they need, employee satisfaction rises and serves the customers better.

Employee engagement 10

Employee engagement Best practices Morale Surveys 10

BlueOcean

OCTOBER 4, 2021

So much of employee engagement depends upon the employee’s understanding of how critical their individual role is to the success of the team. For one of our clients in the SaaS space, frontline folks are incented on annual targets related to renewal. Agents need to feel heard to keep morale and engagement high.

Customer Experience 77

Customer Experience Coaching B2C Customer Care 77