Education Journey mapping SaaS Upselling 
ChurnZero
MAY 3, 2022
SuccessHACKER is a CS advisory firm with a mission to inspire, educate and empower the people who power the CS economy. Crash Course in Customer Success and SaaS Metrics (with Dave Kellogg). But wait: there’s more (online education). 1: SuccessHACKER. CS Operations: Strategies, Tactics & Goals (RYG Leadership Hour).
Totango
AUGUST 18, 2022
A lot goes into crafting the ideal onboarding process for SaaS products. In the SaaS industry, onboarding is the process of guiding a new customer through the steps they need to start using the product they just purchased. Educating the customer on how your platform can support their business goals.
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ChurnZero
MAY 3, 2022
1: SuccessHACKER SuccessHACKER is a CS advisory firm with a mission to inspire, educate and empower the people who power the CS economy. Let’s explore five of the best Customer Success YouTube channels for learning how to fight churn, understand industry trends, and position yourself for professional success in CS.
Totango
MARCH 26, 2021
In today’s cloud-based environment, SaaS business models have increased awareness of how the pre-sales and post-sales phases form a unified experience from the customer’s perspective. Onboarding: your new customer takes their first steps towards becoming an active user deriving practical value from your SaaS product. Conversion.
Education Services Group
MAY 11, 2018
take advantage of upsells and cross-sells. An idea illustrated in practice by SaaS Capital, which has found that businesses prioritizing Customer Success can see a 40 percent increase in revenue and 50 percent faster growth. The five big ways vCSMs will supplement your CS team: Customer journey mapping and opportunity discovery.
SmartKarrot
DECEMBER 22, 2020
Companies need to adapt customer success to make sure that their educational product or service works with customers. The face of education has changed from the erstwhile textbooks and papers. For educators, parents, or students to achieve their desired goals in learning online, they need to set expectations.
SmartKarrot
MARCH 8, 2022
A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. In the revenue-centric SaaS world, Amarachi strives to provide customers with the highest value at every step of their customer journey. Annette Franz is the Founder and CEO of CX Journey Inc.
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