financial-services Industry Related Topics 
DMG Consulting
FEBRUARY 14, 2022
Driving a new era in the servicing sector. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services. Contact center and other service leaders no longer have a choice of whether they. MEDIA ALERT. When: Today, 9 February 2022.
Global Response
FEBRUARY 13, 2022
Is your in-house team struggling to keep up with customer service calls and inquiries? If so, it might be time to outsource customer service to a dedicated call center. When it comes to customer service, quality really has the ability to impact your bottom line. Are you looking for inbound or outbound call center services?
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SmartKarrot
FEBRUARY 15, 2022
A look back at the past few years reveals the many significant changes in the world of customer service. The credit for these changes goes to the customer service experts who helped redefine the industry. This will help you stay up to date with the trends and best practices of customer service. Adrian Swinscoe.
SmartKarrot
FEBRUARY 16, 2022
Software as a service or SaaS has been growing as a leading software distribution model. The problem of downloading multiple apps to use a service has been replaced with an easy-to-use interface free from complex installations. Casey is active in the SaaS space- growth strategies, industry insights, and SaaS trends. Ben Murray.
Advertiser: Vanilla Forums
Online communities provide a wealth of benefits for organizations; they impact a variety of customer activities, boost engagement, and provide a range of transformative business services. In short, a well-maintained community will provide immense brand value and elevate the customer experience.
Global Response
FEBRUARY 13, 2022
Whether you’re trying to grow your business through new acquisition strategies, scaling up your products or converting existing customers into loyal ones, there’s no doubt that having exceptional service and care is a major driver of customer satisfaction and repeat purchases. And customer service matters more than you might think.
Global Response
FEBRUARY 13, 2022
Call centers are a staple customer service resource for businesses large and small—and demand is growing. When you take into account that in 2020 around 60% of consumers stated that they contacted customer service within a month of their purchase, it’s apparent that the traditional call center isn’t going anywhere. An In-Depth Look.
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