LiveVox
DECEMBER 18, 2021
Because of the events of 2020, many companies have been forced to reassess their customer acquisition methods to stay afloat and win customers’ hearts. Customer priorities have changed, challenging businesses to rethink acquisition tactics and retention strategies. The post New Customer Acquisition Strategies: Techniques & Process appeared first on Livevox.
Ansafone
DECEMBER 18, 2021
With ever-evolving technology, customers today expect round-the-clock service and on-demand communication. No caller wants to hear the automated voicemail prompting them to leave a message. Majority of the time, customers choose not to leave their information or reason for calling. That’s why it’s important to make sure real-time communication is available 24/7.
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CSM Magazine
DECEMBER 18, 2021
In this last year, many call centers have struggled with leaders and agents leaving their positions at an alarming rate. As a customer service manager, you know that attrition is at the top of your list of concerns. However, in this challenging environment, you have to use every tool possible. In order to thrive, you’ll need to use every strategy to safeguard your team, hire the best staff, manage hybrid arrangements, provide relevant training, foster inclusion, and provide top-notch experiences
Beyond Philosophy
DECEMBER 18, 2021
When I was 25, my mum was proud of the fact that we had never discussed the verity of Father Christmas, which, of course, is not in question. She wanted that story to be a part of my life, so she made sure it was, well into adulthood. I have continued the tradition with my kids. Father Christmas, the story of a toymaker that brings love and joy to children all around the world has been in effect at the Shaw house for over 30 years.
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CSM Magazine
DECEMBER 18, 2021
Taking care of your business alongside trying to live your life can be overwhelming at times. You’ll have countless tasks with tight deadlines, meetings with clients to attend, and influential people to call. Doing this alone may seem downright impossible, especially if you begin to get swamped. This, along with trying to enjoy a normal life or taking care of your family, can be exhausting.
Customer Contact Central brings together the best content for Contact Center and Customer Service professionals from the widest variety of industry thought leaders.
CSM Magazine
DECEMBER 18, 2021
As a VAT registered business owner, you’ll know that VAT can be incredibly complicated. Compiling your VAT return, keeping it accurate, and submitting your return online are just some of the responsibilities that make running a business – and keeping it VAT-compliant – inherently difficult. Understanding some of the most common VAT related problems you might face as a business owner in advance of completing your return, can make finding and implementing the best solution that much easier.
CSM Magazine
DECEMBER 18, 2021
If you consider yourself a people person, like helping solve problems for customers, and are interested in flexible working hours with opportunities for bonuses, then customer service might be exactly what you’re looking for. With more companies opting for remote customer service positions, there are also plenty of opportunities to work from the comfort of your home.
CSM Magazine
DECEMBER 18, 2021
If you go the extra mile and seek personalized, timely, insightful feedback from your customers, you can identify and improve contact center operations—and strengthen customer loyalty. CX professionals measure their company’s brand health in terms of customer satisfaction outcomes. And because we’re dedicated to metrics, we use post-interaction surveys—such as CSAT, NPS, or your own variant of these—to gauge success, whether overall at the company level or specifically with the contact center.
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