Callminer

MAY 29, 2023

Brand intelligence offers deep insights into customers’ needs, wants, and behaviors, and empowers companies to take action to improve customer satisfaction.

182

182

ShepHyken

MAY 29, 2023

Top Takeaways: Loyalty programs are used in different industries to attract new customers and retain existing ones. They typically involve incentives for spending money on a brand through points, perks, upgrades, or free products. Loyalty programs have now evolved to include enhancing the customer experience. In the recent Achieving Customer Amazement study , 69% of customers say loyalty programs are important to them.

Airlines 156

Airlines Marketing Customer Experience Personalization 156

Steve DiGioia

MAY 29, 2023

We shop at any business for the products or services they offer. Hopefully, their service and price are in line with our expectations too. But does the look of the business matter and can the visual appeal boost the customer experience? Here’s what I mean… The Power of Visual Appeal Many years ago, some themed restaurants like Fridays, for example, thought it was cool to hang all kinds of assorted “junk” on their walls.

Customer Experience 162

Customer Experience Sales Customer Service 162

Tethr

MAY 29, 2023

Today, Tethr expert Matt Dixon shares some of the key phrases and concepts driving a good customer experience in today's digital world.

Customer Experience 125

Customer Experience 125

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CX leaders are in a gold rush for AI, lured by the promise of cost savings and a revolution in service delivery. But simply deploying AI in your contact center isn't a magic bullet. There are hidden dangers that can derail your AI dreams. Recent incidents, such as the missteps of an AI chatbot deployed by Air Canada, have underscored the complexities and risks involved in leveraging AI in customer-facing roles.

Contact Center

Jon Arnold

MAY 29, 2023

I’ve recently completed another guest podcast with NICE , and their ongoing CX Pulse series. Telecom fraud has been on my radar quite a lot lately, and this episode touches on how it impacts the contact center, along with how agent training and AI can help mitigate the threats. This is a big topic for sure, so for a one-off podcast, it’s pretty high level, but hopefully this will start some important conversations about a topic nobody really likes talking about.

Contact Center 59

Contact Center 59

Nicereply

MAY 29, 2023

Boost customer satisfaction with our 42 expert-crafted live chat scripts. Enhance your team’s service performance today! Given the choice, your customers would choose your live chat option 100% of the time. Okay, okay, maybe I’m projecting. But research shows that 41% of people prefer live chat as a support channel. That’s more than the proportion of people who would choose phone, email, or social media—by a significant margin.

Scripts 52

Scripts Customer Service Feedback Personalization 52

Tethr

MAY 29, 2023

When the call is over, the job is done. Right? Next Issue Avoidance is the art of solving the customer's second problem on the first call.

113

113

CSM Magazine

MAY 29, 2023

In the rapidly evolving world of online gambling, the key to customer satisfaction and loyalty lies in maintaining a high level of player engagement. One vital factor that significantly impacts the player experience is the effectiveness of customer support services. To provide a seamless and gratifying gaming journey, online casinos must implement strategies that increase player engagement with customer support.

Customer Support 52

Customer Support Multi-channel support Self service Feedback 52

Tethr

MAY 29, 2023

With the advent of machine learning, traditional post-call surveys are quickly becoming obsolete as a measurement of customer effort.

Surveys 115

Surveys Customer effort 115

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

SmartKarrot

MAY 29, 2023

Role: Customer Success Representative Location: New York County, NY, United States Organization: RTM Business Group As a Customer Success Representative, you’ll create and maintain connections with RTM’s top clients to aid in their ongoing success and expansion. Manage project data to aid in the onboarding of new clients and ensure a smooth entry into the RTM ecosystem.

Technology 19

Technology Sales Management Accountability 19

Tethr

MAY 29, 2023

Lutron and Tethr: Learn how Lutron is turning their contact center into an insight center by listening to the voice of their customers.

Contact Center 112

Contact Center 112

SmartKarrot

MAY 29, 2023

Maximize your productivity with Google Tasks! Discover the most recent features and benefits of this amazing to-do list tool with our simple guide to generating and organizing your daily activities. What Are Google Tasks? Google Tasks is one of the many tools created by Google where you can create a list with self-created tasks and subtasks. These tasks can be assigned due dates and be placed on your Google Calendar.

Management 10

Management B2B Accountability Personalization 10

Tethr

MAY 29, 2023

Reducing customer effort is difficult to measure, but one large insurance company is using Tethr to track advocacy to deliver serious results.

Customer effort 102

Customer effort 102

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 It's time for a change! The traditional method of manual call monitoring is no longer cutting it in today's fast-paced call center environment. Industry experts Angie Kronlage and April Wiita from Working Solutions are here to explore the power of innovative automation to revolutionize outdated call review processes!

Customer Experience

JivoChat

MAY 29, 2023

Using free CRM software may be the solution you are looking for in your business. It’s a valuable tool to enhance productivity, diminish errors, automatize repetitive tasks, and enjoy deal opportunities. You can centralize all customer information on a single platform, and allow employees to have access to the CRM, so you can assign tasks to them.

CRM 75

CRM Sales Analytics Marketing 75

Tethr

MAY 29, 2023

In video, Tethr's SVP of Product, Ted McKenna, breaks down three of the most powerful ways customers are using the Tethr Effort Index (TEI).

95

95

Tethr

MAY 29, 2023

The importance of the customer experience can't be understated. But the employee experience (EX) is just as important in the end.

Customer Experience 99

Customer Experience 99

Tethr

MAY 29, 2023

Although Tethr boasts the only customer listening platform built for the everyday user, data scientists are also cheering on Tethr.

98

98

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Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints? With customer experience automation, organizations can leverage AI and automation to make it faster and cheaper to provide a superior customer experience acro

Customer Experience

Tethr

MAY 29, 2023

Customer advocacy isn’t just taking responsibility for a problem anymore. It's acting as a consultant and showing empathy and transparency.

Customer advocacy 93

Customer advocacy Sales Consulting Consulting 93

Tethr

MAY 29, 2023

The way your company handles support has lasting impacts. Call center statistics matter, but finding out which ones hold weight is key.

Call Center 93

Call Center 93

Tethr

MAY 29, 2023

The pandemic has made the flexible workplace a necessity. Do you know the best way to step up as a business making the transition to remote?

91

91

Tethr

MAY 29, 2023

If you can't identify the reasons you lose business, you stand to lose even more. It's time for better contact center performance.

Contact Center 93

Contact Center 93

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Tethr

MAY 29, 2023

If your agents experience a lot of customer frustration, it's important to remember this: The customer doesn't want to talk to you either!

Personalization 89

Personalization 89

Tethr

MAY 29, 2023

Discover how Tethr powers the modern listening enterprise and makes surfacing insights easy with Tethr experts Matt Dixon & Ted McKenna.

Enterprise 90

Enterprise 90

Tethr

MAY 29, 2023

It's hard to provide quality service when your call center is full of new agents! Check out these tips to reduce call center agent churn.

Call Center 88

Call Center 88

Tethr

MAY 29, 2023

Tethr explained, with Matt Dixon. We help businesses close the gap between customers’ expectations of brands and their actual experience.

87

87

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A CX myth is something widely believed or implemented that is based on “how we’ve always done it” thinking, rather than delivering truly innovative customer experiences. What CX myths are holding organizations back from top-level customer experience performance? What can companies do to find solid ground and move forward successfully? In this guidebook, we answer those questions and more as we explore three key myths and two strategies that you can use to replace them.

Customer Experience

Tethr

MAY 29, 2023

All companies need a plan for handling emergencies, so you will want to be sure to publish one in case of a call center crisis.

Call Center 89

Call Center 89

Tethr

MAY 29, 2023

Working with a WFH call center is our new reality. Check out these nine ways to make managing work from home call center employees a breeze.

Call Center 84

Call Center Management 84

Tethr

MAY 29, 2023

What if everything you thought you knew about measuring customer service and the customer experience was wrong? Read more.

Customer Service 89

Customer Service Customer Experience 89