Callminer

MAY 29, 2023

Brand intelligence offers deep insights into customers’ needs, wants, and behaviors, and empowers companies to take action to improve customer satisfaction.

182

182

ShepHyken

MAY 29, 2023

Top Takeaways: Loyalty programs are used in different industries to attract new customers and retain existing ones. They typically involve incentives for spending money on a brand through points, perks, upgrades, or free products. Loyalty programs have now evolved to include enhancing the customer experience. In the recent Achieving Customer Amazement study , 69% of customers say loyalty programs are important to them.

Airlines 156

Airlines Marketing Customer Experience Personalization 156

Steve DiGioia

MAY 29, 2023

We shop at any business for the products or services they offer. Hopefully, their service and price are in line with our expectations too. But does the look of the business matter and can the visual appeal boost the customer experience? Here’s what I mean… The Power of Visual Appeal Many years ago, some themed restaurants like Fridays, for example, thought it was cool to hang all kinds of assorted “junk” on their walls.

Customer Experience 162

Customer Experience Sales Customer Service 162

Tethr

MAY 29, 2023

Today, Tethr expert Matt Dixon shares some of the key phrases and concepts driving a good customer experience in today's digital world.

Customer Experience 130

Customer Experience 130

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Jon Arnold

MAY 29, 2023

I’ve recently completed another guest podcast with NICE , and their ongoing CX Pulse series. Telecom fraud has been on my radar quite a lot lately, and this episode touches on how it impacts the contact center, along with how agent training and AI can help mitigate the threats. This is a big topic for sure, so for a one-off podcast, it’s pretty high level, but hopefully this will start some important conversations about a topic nobody really likes talking about.

Contact Center 59

Contact Center 59

Nicereply

MAY 29, 2023

Boost customer satisfaction with our 42 expert-crafted live chat scripts. Enhance your team’s service performance today! Given the choice, your customers would choose your live chat option 100% of the time. Okay, okay, maybe I’m projecting. But research shows that 41% of people prefer live chat as a support channel. That’s more than the proportion of people who would choose phone, email, or social media—by a significant margin.

Scripts 52

Scripts Customer Service Feedback Personalization 52

Tethr

MAY 29, 2023

With the advent of machine learning, traditional post-call surveys are quickly becoming obsolete as a measurement of customer effort.

Surveys 122

Surveys Customer effort 122

CSM Magazine

MAY 29, 2023

In the rapidly evolving world of online gambling, the key to customer satisfaction and loyalty lies in maintaining a high level of player engagement. One vital factor that significantly impacts the player experience is the effectiveness of customer support services. To provide a seamless and gratifying gaming journey, online casinos must implement strategies that increase player engagement with customer support.

Customer Support 52

Customer Support Multi-channel support Self service Feedback 52

Tethr

MAY 29, 2023

Lutron and Tethr: Learn how Lutron is turning their contact center into an insight center by listening to the voice of their customers.

Contact Center 119

Contact Center 119

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

Surveys

SmartKarrot

MAY 29, 2023

Role: Customer Success Representative Location: New York County, NY, United States Organization: RTM Business Group As a Customer Success Representative, you’ll create and maintain connections with RTM’s top clients to aid in their ongoing success and expansion. Manage project data to aid in the onboarding of new clients and ensure a smooth entry into the RTM ecosystem.

Technology 19

Technology Sales Management Accountability 19

Tethr

MAY 29, 2023

When the call is over, the job is done. Right? Next Issue Avoidance is the art of solving the customer's second problem on the first call.

118

118

SmartKarrot

MAY 29, 2023

Maximize your productivity with Google Tasks! Discover the most recent features and benefits of this amazing to-do list tool with our simple guide to generating and organizing your daily activities. What Are Google Tasks? Google Tasks is one of the many tools created by Google where you can create a list with self-created tasks and subtasks. These tasks can be assigned due dates and be placed on your Google Calendar.

Management 10

Management B2B Accountability Personalization 10

Tethr

MAY 29, 2023

Reducing customer effort is difficult to measure, but one large insurance company is using Tethr to track advocacy to deliver serious results.

Customer effort 106

Customer effort 106

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Experience

JivoChat

MAY 29, 2023

Using free CRM software may be the solution you are looking for in your business. It’s a valuable tool to enhance productivity, diminish errors, automatize repetitive tasks, and enjoy deal opportunities. You can centralize all customer information on a single platform, and allow employees to have access to the CRM, so you can assign tasks to them.

CRM 75

CRM Sales Analytics Marketing 75

Tethr

MAY 29, 2023

In video, Tethr's SVP of Product, Ted McKenna, breaks down three of the most powerful ways customers are using the Tethr Effort Index (TEI).

101

101

Tethr

MAY 29, 2023

The importance of the customer experience can't be understated. But the employee experience (EX) is just as important in the end.

Customer Experience 106

Customer Experience 106

Tethr

MAY 29, 2023

Although Tethr boasts the only customer listening platform built for the everyday user, data scientists are also cheering on Tethr.

105

105

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Over the next 12 months, what do you think will have the biggest impact on your CX automation efforts? When asked the same question, only 10% of CX leaders surveyed by Verint chose telephony. It’s no longer the engagement channel leading CCaaS conversations. The customer engagement challenges facing organizations have changed – so a new approach is needed.

Self service

Tethr

MAY 29, 2023

Customer advocacy isn’t just taking responsibility for a problem anymore. It's acting as a consultant and showing empathy and transparency.

Customer advocacy 99

Customer advocacy Sales Consulting Consulting 99

Tethr

MAY 29, 2023

The way your company handles support has lasting impacts. Call center statistics matter, but finding out which ones hold weight is key.

Call Center 100

Call Center 100

Tethr

MAY 29, 2023

The pandemic has made the flexible workplace a necessity. Do you know the best way to step up as a business making the transition to remote?

98

98

Tethr

MAY 29, 2023

If you can't identify the reasons you lose business, you stand to lose even more. It's time for better contact center performance.

Contact Center 100

Contact Center 100

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

Feedback

Tethr

MAY 29, 2023

If your agents experience a lot of customer frustration, it's important to remember this: The customer doesn't want to talk to you either!

Personalization 95

Personalization 95

Tethr

MAY 29, 2023

Discover how Tethr powers the modern listening enterprise and makes surfacing insights easy with Tethr experts Matt Dixon & Ted McKenna.

Enterprise 95

Enterprise 95

Tethr

MAY 29, 2023

Tethr explained, with Matt Dixon. We help businesses close the gap between customers’ expectations of brands and their actual experience.

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94

Tethr

MAY 29, 2023

It's hard to provide quality service when your call center is full of new agents! Check out these tips to reduce call center agent churn.

Call Center 93

Call Center 93

Speaker: Keith Kmett, Principal CX Advisor at Medallia

Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys. This includes the key concepts, strategies, and best practices involved in CX orchestration. 🔑 Connection to Customer Journey Maps: How to effectively integrate customer journey mapping into the

Journey mapping

Tethr

MAY 29, 2023

All companies need a plan for handling emergencies, so you will want to be sure to publish one in case of a call center crisis.

Call Center 95

Call Center 95

Tethr

MAY 29, 2023

Working with a WFH call center is our new reality. Check out these nine ways to make managing work from home call center employees a breeze.

Call Center 88

Call Center Management 88

Tethr

MAY 29, 2023

Team Tethr offers tips on selling during a pandemic. For sales teams, listening to customers & prospects is critical to stay connected.

Sales 90

Sales 90