Callminer

MAY 29, 2023

Brand intelligence offers deep insights into customers’ needs, wants, and behaviors, and empowers companies to take action to improve customer satisfaction.

182

182

ShepHyken

MAY 29, 2023

Top Takeaways: Loyalty programs are used in different industries to attract new customers and retain existing ones. They typically involve incentives for spending money on a brand through points, perks, upgrades, or free products. Loyalty programs have now evolved to include enhancing the customer experience. In the recent Achieving Customer Amazement study , 69% of customers say loyalty programs are important to them.

Airlines 156

Airlines Customer Experience Customer Service Personalization 156

Steve DiGioia

MAY 29, 2023

We shop at any business for the products or services they offer. Hopefully, their service and price are in line with our expectations too. But does the look of the business matter and can the visual appeal boost the customer experience? Here’s what I mean… The Power of Visual Appeal Many years ago, some themed restaurants like Fridays, for example, thought it was cool to hang all kinds of assorted “junk” on their walls.

Customer Experience 148

Customer Experience Customer Service Sales 148

Tethr

MAY 29, 2023

Today, Tethr expert Matt Dixon shares some of the key phrases and concepts driving a good customer experience in today's digital world.

Customer Experience 162

Customer Experience 162

Dive into the realm of contact center dialers with our infographic! Explore the various types – Preview, Predictive, Automatic, and Progressive Dialers – and unravel their roles in boosting call center performance.

Contact Center

JivoChat

MAY 29, 2023

Using free CRM software may be the solution you are looking for in your business. It’s a valuable tool to enhance productivity, diminish errors, automatize repetitive tasks, and enjoy deal opportunities. You can centralize all customer information on a single platform, and allow employees to have access to the CRM, so you can assign tasks to them.

CRM 75

CRM Sales Analytics Management 75

Jon Arnold

MAY 29, 2023

I’ve recently completed another guest podcast with NICE , and their ongoing CX Pulse series. Telecom fraud has been on my radar quite a lot lately, and this episode touches on how it impacts the contact center, along with how agent training and AI can help mitigate the threats. This is a big topic for sure, so for a one-off podcast, it’s pretty high level, but hopefully this will start some important conversations about a topic nobody really likes talking about.

Contact Center 59

Contact Center 59

Tethr

MAY 29, 2023

Ready to learn how to measure customer effort? Let's look at a few of the most common scores used to track effort in customer conversations.

Customer effort 146

Customer effort 146

Nicereply

MAY 29, 2023

Boost customer satisfaction with our 42 expert-crafted live chat scripts. Enhance your team’s service performance today! Given the choice, your customers would choose your live chat option 100% of the time. Okay, okay, maybe I’m projecting. But research shows that 41% of people prefer live chat as a support channel. That’s more than the proportion of people who would choose phone, email, or social media—by a significant margin.

Scripts 52

Scripts Customer Service Customer Support Feedback 52

Tethr

MAY 29, 2023

Reducing customer effort is difficult to measure, but one large insurance company is using Tethr to track advocacy to deliver serious results.

Customer effort 142

Customer effort 142

Advertiser: ZoomInfo

Longer sales cycles. Increasingly discerning buyers. More meetings. Intensifying competition. Economic uncertainty. Go-to-market teams of every size, in every industry, are grappling with these challenges firsthand. Thankfully, there’s an answer. We’ve developed an entirely new way for GTM leaders to identify and execute proven, data-driven strategies that drive revenue.

Sales

CSM Magazine

MAY 29, 2023

In the rapidly evolving world of online gambling, the key to customer satisfaction and loyalty lies in maintaining a high level of player engagement. One vital factor that significantly impacts the player experience is the effectiveness of customer support services. To provide a seamless and gratifying gaming journey, online casinos must implement strategies that increase player engagement with customer support.

Customer Support 52

Customer Support Multi-channel support Self service Feedback 52

Tethr

MAY 29, 2023

Lutron and Tethr: Learn how Lutron is turning their contact center into an insight center by listening to the voice of their customers.

Contact Center 133

Contact Center 133

SmartKarrot

MAY 29, 2023

Role: Customer Success Representative Location: New York County, NY, United States Organization: RTM Business Group As a Customer Success Representative, you’ll create and maintain connections with RTM’s top clients to aid in their ongoing success and expansion. Manage project data to aid in the onboarding of new clients and ensure a smooth entry into the RTM ecosystem.

Customer Experience 19

Customer Experience Management Customer Service Technology 19

Tethr

MAY 29, 2023

With the advent of machine learning, traditional post-call surveys are quickly becoming obsolete as a measurement of customer effort.

Surveys 133

Surveys Customer effort 133

Uncover the complexity behind call labeling and blocking with this infographic. Discover the intricate factors and entities that shape the fate of a call, from illegal activity to user feedback, and understand why numbers get labeled and blocked.

Feedback

SmartKarrot

MAY 29, 2023

Maximize your productivity with Google Tasks! Discover the most recent features and benefits of this amazing to-do list tool with our simple guide to generating and organizing your daily activities. What Are Google Tasks? Google Tasks is one of the many tools created by Google where you can create a list with self-created tasks and subtasks. These tasks can be assigned due dates and be placed on your Google Calendar.

Management 10

Management Accountability B2B Personalization 10

Tethr

MAY 29, 2023

In video, Tethr's SVP of Product, Ted McKenna, breaks down three of the most powerful ways customers are using the Tethr Effort Index (TEI).

126

126

Tethr

MAY 29, 2023

Customer advocacy isn’t just taking responsibility for a problem anymore. It's acting as a consultant and showing empathy and transparency.

Customer advocacy 126

Customer advocacy Sales Consulting Consulting 126

Tethr

MAY 29, 2023

If your agents experience a lot of customer frustration, it's important to remember this: The customer doesn't want to talk to you either!

Personalization 125

Personalization 125

Advertiser: ZoomInfo

Even in today’s data-driven sales world, cold calling remains a fact of life for many go-to-market professionals. Fortunately, today’s sales leaders have a crucial advantage over their predecessors: market intelligence and outreach platforms that can warm up virtually any introduction.

Sales

Tethr

MAY 29, 2023

The way your company handles support has lasting impacts. Call center statistics matter, but finding out which ones hold weight is key.

Call Center 126

Call Center 126

Tethr

MAY 29, 2023

Discover how Tethr powers the modern listening enterprise and makes surfacing insights easy with Tethr experts Matt Dixon & Ted McKenna.

Enterprise 125

Enterprise 125

Tethr

MAY 29, 2023

It's hard to provide quality service when your call center is full of new agents! Check out these tips to reduce call center agent churn.

Call Center 125

Call Center 125

Tethr

MAY 29, 2023

Working with a WFH call center is our new reality. Check out these nine ways to make managing work from home call center employees a breeze.

Call Center 123

Call Center Management 123

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Contact Center

Tethr

MAY 29, 2023

Although Tethr boasts the only customer listening platform built for the everyday user, data scientists are also cheering on Tethr.

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126

Tethr

MAY 29, 2023

If you can't identify the reasons you lose business, you stand to lose even more. It's time for better contact center performance.

Contact Center 126

Contact Center 126

Tethr

MAY 29, 2023

The importance of the customer experience can't be understated. But the employee experience (EX) is just as important in the end.

Customer Experience 127

Customer Experience 127

Tethr

MAY 29, 2023

Are you ready to increase customer loyalty & avoid revenue loss? It's time to learn how to predict customer churn – so that you can avoid it.

121

121

Advertiser: ZoomInfo

Longer sales cycles. Larger buying committees. Slow-moving compliance reviews. Every go-to-market team knows the frustrations that come from a drawn-out sales process. How can you speed it up? By building a modern GTM motion that uses data, automation, and proven best practices to unlock insights, engage customers, and win faster.

Best practices

Tethr

MAY 29, 2023

All companies need a plan for handling emergencies, so you will want to be sure to publish one in case of a call center crisis.

Call Center 125

Call Center 125

Tethr

MAY 29, 2023

The pandemic has made the flexible workplace a necessity. Do you know the best way to step up as a business making the transition to remote?

118

118

Tethr

MAY 29, 2023

Tethr explained, with Matt Dixon. We help businesses close the gap between customers’ expectations of brands and their actual experience.

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118