Beyond Philosophy
JANUARY 30, 2017
I have lied about this. I’d wager you have, too. Moreover, per Groupon’s latest survey, most people lie about being happy about the gifts they receive at the holidays. When I read this study, I wondered if we lie to people about our gift receiving experience, isn’t it also likely we lie about other experiences too? Does that also mean our customers lie to us about how they feel about their Customer Experience?
ShepHyken
JANUARY 30, 2017
Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Southwest’s Communications Chief Shares Her Top 3 Crisis Management Tips by Social Media Today. (Social Media Today) Nearly half of all organizations make the mistake of not planning for a crisis, thinking it’s either superstitious or somewhat futile.
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Steve DiGioia
JANUARY 30, 2017
how create the memorable experience that your customer will hold dear and carry for years to come. This original article was written by Steve DiGioia. After 146 years, the show that has created memories for countless children of all ages will finally come to a close. Ringling Bros. and Barnum & Bailey Circus, citing a “variety of factors” will end its spectacular traveling road show in May of this year.
Customers That Stick
JANUARY 30, 2017
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ijgolding
JANUARY 30, 2017
I want to start this blog post by asking a rather profound question: Are you happy? Whether you feel that these three words constitute a profound question or not, have a think about it for a moment. If it is not a question that you can answer quickly, then it warrants greater time to consider. I meet a lot of people as I travel around the world – I rarely ask them this question.
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CafeX
JANUARY 30, 2017
Digital technology is fast transforming the contact center industry. In 2017, predictions spanning from artificial intelligence to cloud have been made concerning technologies that will dominate customer experience success. For businesses looking to level up their game, here are three fundamental customer engagement strategies that must not be missed.
Uniphore
JANUARY 30, 2017
The proliferation of ‘Chat Bots’ or Virtual Agents has rapidly created a new frontier of competitive advantage, or one that carries with it severe penalties. If your Bot or VA just isn’t good enough, sure as eggs is eggs, your customers will drop you. Read More.
Verint
JANUARY 30, 2017
Organizations are amid a shift in customer handling philosophies in an age where interactions between customers and brands are occurring increasingly primarily through online and digital channels. The philosophy is customer experience. Brands are looking at the entire experience their customers are having and trying to first understand what the experience is and how to influence it.
Uniphore
JANUARY 30, 2017
The proliferation of ‘Chat Bots’ or Virtual Agents has rapidly created a new frontier of competitive advantage, or one that carries with it severe penalties. If your Bot or VA just isn’t good enough, sure as eggs is eggs, your customers will drop you. Read More.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.
Amity
JANUARY 30, 2017
If the proponents of the multiverse theory are in the right, then there is a universe that is perfect for the people who work in customer success and who are trying to give everything to their companies. In this universe, customer success people work in perfect unison with all the other departments within their companies. In this universe, the best of all the relationships is the one they have with sales.
NICE inContact
JANUARY 30, 2017
NICE positioned as a Leader and is positioned highest in Ability to Execute and furthest in Completeness of Vision due to significant growth, large market share, and innovation leadership in product development highlights the enterprise as paving the way in the Workforce Engagement Management category. NICE continues to build upon their leadership position as a provider of customer engagement solutions that enable organizations to deliver an effortless, consistent and personalized experience.
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