Babelforce
SEPTEMBER 8, 2021
Customer journey mapping is one of those phrases that everyone has heard. Even if you’re not involved in creating journey maps, you probably know the team within your business that is. Likewise, you probably have some notion of what a customer journey map is. In this post: What is a customer journey map?
Totango
AUGUST 18, 2022
Thus, in your customer journey map , onboarding fills in the gap between your customer’s conversion to a premium buyer and their adoption of your product into their daily workflow. It also promotes higher product usage, increases the likelihood of upselling purchases and encourages customers to become enthusiastic brand advocates.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Pointillist
SEPTEMBER 10, 2020
They orchestrate actions that help the customer achieve their overall goal (activating their new device) instead of annoying them by myopically pursuing the marketer’s goal on a particular web page (completing another upsell). However, for customers in the middle of a support journey, their primary goal is to resolve their current issue.
Totango
NOVEMBER 12, 2019
Tested methods shown to ease the transition from sales to onboarding include: Document everything. The sales team sets customer expectations early, so make sure you document every promise and communication your sales team makes. This makes it easier to prevent any miscommunications or broken promises. Establish inter-team workflows.
SmartKarrot
OCTOBER 5, 2023
Account mining, or the practice of deepening relationships with existing customers to upsell or cross-sell, is the gold standard for sustained business growth. A detailed client profile can help spot upsell or cross-sell opportunities. The buyers profile assessment and mapping is a must. Dive deeper into the dynamic duo here.
OctopusTech
SEPTEMBER 9, 2023
In addition to this, they are also trained in upselling techniques. Give them documentation related to workflows and responsibilities While implementing call center solutions, you should provide a call center company with clear documentation related to procedures, plans, and workflows.
Totango
AUGUST 14, 2020
Your customer is a long-term partner; the two of you are on a journey together. Ideally, this long-term partnership will see your customer reach milestones with your help, expand their use of your product, and upsell or cross-sell in other ways.
Expert insights. Personalized for you.
98 
Let's personalize your content