Definition SaaS Technical Support Upselling 
ChurnZero
MARCH 31, 2022
Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.
ClientSuccess
OCTOBER 2, 2019
An Account Manager (or AM for short) goes after existing customers with the goal of renewing, cross-selling, and upselling the company’s product. Their appearance and recent popularity emerged as the software-as-a-service (SaaS) has shaped a distinct customer lifecycle. However, it’s all about the new market challenges.
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SmartKarrot
SEPTEMBER 24, 2020
To understand the SaaS business growth, let’s take a quick look at the SaaS history through this analogy. But with the advancement of SaaS, the growth model has changed drastically. So, for the SaaS business growth, the builder’s goal is to a) rent-out as many apartments as possible. It is easy to get lost in all of them.
ChurnZero
OCTOBER 20, 2020
Services or usually called Professional Services are services provided to customers that have a clear timeline, outcome and value definition. The types of services can be one time (for e.g. implementation, training, workshop) or can be ongoing (for e.g. ongoing training program, technical support services).
SmartKarrot
FEBRUARY 19, 2021
If your company has not yet started its customer success program, there would definitely be a lot of opportunities to optimize your revenues. Upsell limitations: Calculate the bucket size of customers who qualify for upgrades or account expansion. Let’s look at them individually in the context of customer success.
SmartKarrot
MAY 27, 2020
Client success is especially sought after in the top-most IT sector and SaaS companies, considering the adverse effect of high customer churn rate, and the need for dynamic revenue growth. To become prepared for a client success director job, the foundational step starts at the mere definition of this dynamic role.
Amity
JULY 18, 2016
Specifically -- and especially -- if you are a SaaS company, there are several articles, whitepapers, webinars and blog posts that state how critical Customer Success is to your company’s survival. WHAT is SaaS Customer Success? Ability to look for and enable upsell growth opportunity. Culture & Leadership.
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