JivoChat

NOVEMBER 22, 2021

Do you have a Software as Service (Saas) company and haven’t developed any marketing strategies yet? SaaS content marketing is an important part of conquering visibility and showing the importance of your service. . The importance of SaaS Content Marketing? 10 Saas Content Marketing strategies to implement.

SaaS 52

SaaS Marketing B2B Metrics 52

ClientSuccess

DECEMBER 20, 2018

For the average SaaS-focused customer success teams, there are four main buckets of metrics to consider: financial metrics, customer health metrics, usage metrics, and team performance metrics. The top five SaaS customer financial metrics are: Revenue Retention Rate (Gross and Net). Customer Lifecycle/Journey Mapping.

Journey mapping 49

Journey mapping SaaS Metrics Accountability 49

ClientSuccess

DECEMBER 12, 2017

Churn, also known as attrition, is definitely not on any Customer Success Managers’ (CSM’s) most desired ‘Top Ten’ lists. Check out our resources below for more customer success best practices and insights for how your organization can put customers first: eBooks: 5 Ways to Surprise & Delight Your Customers.

Journey mapping 40

Journey mapping Best practices Benchmark Metrics 40

SmartKarrot

DECEMBER 2, 2020

What packs a definite punch is the embracement of women in all of the work affairs. She has proven her spectacular works in content with an eclectic range covering blogs, eBooks, and white papers as well. Over 20 years, she has led the market, products, and CX initiatives in the SaaS niche.

Journey mapping 17

Journey mapping SaaS Customer retention Contact Center 17

ChurnZero

AUGUST 28, 2020

SaaS onboarding makes or breaks your customer retention. To hear exactly what the experts had to say on how to crush onboarding, download the full eBook. Product plays a definitive role in customer onboarding to make it frictionless, intuitive, and value driven. . It’s a learn-or-churn, adopt-or-get-dropped user experience.

SaaS 59

SaaS Journey mapping Metrics Sales 59