JustCall

AUGUST 16, 2021

The contact center as a service or CCaaS is a new-age technology that serves the needs of all customers. CCaaS has replaced on-premise call centers, and only for the better. CCaaS stands for Contact center as a service. It is a cloud-based software that comes with the technology you need for your support team.

Contact Center 98

Contact Center Interactive Voice Response Contact center software Cloud contact 98

JustCall

AUGUST 12, 2022

Contact Center as a Service (CCaaS) and Communications Platform as a Service (CPaas) are innovations that have arisen over the past two decades. You have probably gone through “aaS” abbreviations while diving into the cloud-based solution framework. Let’s dig deep into CPaaS and CCaaS in this blog.

APIs 52

APIs Contact center software Contact Center Enterprise 52

NICE inContact

MARCH 21, 2018

This is part three of a four part series about Cloud Native vs Cloud Hosted. In part one of this blog series, we looked at the basic differences between cloud native and cloud hosted models and in part two on some of the pros and cons of the two models as it relates to IT leaders. You can now achieve that.

Contact Center 57

Contact Center Customer Experience Finance Scripts 57

Totango

AUGUST 21, 2020

Question: How did Totango help with this cloud transformation and how many Totango users do you have? Shelby Czarnota: Through Totango, we are putting the customer at the center, enabling Aaccount collaboration and transparency supporting our Customer First mindset. SC: Totango is very easy to use and is cloud-based.

Upselling 115

Upselling Accountability Metrics SaaS 115

Fonolo

FEBRUARY 19, 2019

It’s hard to believe, but the WordPress dashboard doesn’t lie: This is our 1000 th blog post! From the very beginning, we knew we didn’t want the blog to just be a tool for self-promotion. Too many company blogs are filled with recycled press releases and thinly-veiled cheer-leading. Call Center Metrics.

Call Center 62

Call Center Contact Center Agent burnout Gamification 62

JustCall

SEPTEMBER 16, 2020

In this blog, we will discuss business phone system costs and the factors affecting the price. You could opt for VoIP/cloud phone systems, PBX phone systems, or key systems, and so on. For instance, a cloud phone system is a great choice for remote teams. Call forwarding. International calling. Call recording.

Interactive Voice Response 59

Interactive Voice Response voip Analytics Call Logging 59

aircall

NOVEMBER 18, 2016

Most people would be hard-pressed to pinpoint the difference between a contact center vs. call center. Contact centers are a relatively new solution. They don’t have the negative reputation from which call centers often suffer. Contact center vs. call center: what is a contact center?

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Call Center Contact Center virtual call center Telemarketing 88