TeleDirect

OCTOBER 25, 2023

At TeleDirect, we consider our agents the backbone of our company. AI call center technology, however, has made significant inroads into the industry. While, in our opinion, it can never replace live agents, call center AI offers remarkable advancements that can transform the experience for customers and business owners.

Call Center 62

Call Center Technology Customer Support Complaint resolution 62

SmartAction

DECEMBER 8, 2023

The Beginning of a Transformation Alex’s journey began with a simple yet powerful idea: automating routine tasks with conversational AI virtual agents. This technology swiftly took over mundane inquiries like account balance checks or basic troubleshooting reducing routine call volumes by 35%. It was a game-changer.

Virtual Agent 79

Virtual Agent Contact Center Upselling Interactive Voice Response 79

Solvvy

OCTOBER 12, 2022

Chances are, the last time you called a customer support number, you interacted with an artificial intelligence chatbot. Artificial intelligence (AI) chatbots use advanced technologies to automate customer interactions and enhance customer experiences in several ways: . According to Statista, 88% of U.S.

Chatbots 94

Chatbots Customer Support Interactive Voice Response Self service 94

Outsource Consultants

DECEMBER 21, 2023

Specialization and Innovation: A New Era of Customer Support Gone are the days when outsourced call centers merely answered calls. For instance, leading BPOs now employ advanced AI-driven analytics to personalize customer interactions, a concept barely conceivable three years ago. Let’s give thanks for BPOs and dive in.

Call Center 67

Call Center Virtual Agent outsourcing Upselling 67

TechSee

SEPTEMBER 21, 2023

We are privileged to be trusted by over a thousand leading enterprises who have already deployed TechSee’s AI and visual assistance technology. This provides both the scaled, secure service architecture for Sophie AI, and the first-party data our enterprise customers need to customize AI for their needs.

Engineering 109

Engineering Enterprise Chatbots Self service 109

SmartAction

OCTOBER 25, 2023

Join me as we dive into why leveraging conversational AI in the voice channel cannot be ignored or underestimated and why businesses should seize the opportunity to invest in this transformative technology. The Power of Voice Communication Customers seek a personal touch when engaging with businesses.

Interactive Voice Response 90

Interactive Voice Response Customer Service Virtual Agent Self service 90

SmartAction

JUNE 9, 2023

Let’s explore this growing technology by understanding what it truly is, reviewing some examples of its applications, diving into its inner workings, and highlighting the associated benefits and challenges businesses and contact centers should consider. They are widely used in customer support, providing 24/7 assistance.

Virtual Agent 74

Virtual Agent Chatbots Self service Feedback 74