Totango

NOVEMBER 23, 2021

These issues can be addressed by using a CS platform that collects data from all stages of your customer journey and displays them through user-friendly dashboards and reports. You Can’t Evaluate Customer Health. How can you tell if your customers are satisfied or dissatisfied? A solution to this issue is customer health score.

Upselling 92

Upselling CRM Revenue potential Feedback 92

JustCall

AUGUST 8, 2023

While this technology has transformed many segments within the industry – be it inventory management, accurate revenue prediction, etc. For the uninitiated, conversational AI allows brands to simulate human conversations to instantaneously and meaningfully interact with customers.

Sales 52

Sales Upselling Revenue potential Customer centricity 52

JustCall

MARCH 10, 2023

Conclude with upselling/cross-selling: “If you’re interested in <product 1>, you might also want to check out <product 2>, which offers XYZ extra.” A Customer Service Call Flow A customer service call flow would play out as follows: Friendly and personalized greeting: “Hello <customer name>!

Call flow 40

Call flow Contact Center Scripts Interactive Voice Response 40

SmartKarrot

APRIL 24, 2020

With a 34% growth rate in 2019, customer success specialist is one of the top emerging jobs in 2020. In the present times, when SaaS industries are dominated by digital and technology-focused roles, it is interesting to find relationship management focused job. What is so significant in the job role? But that is not all.

Management 11

Management SaaS Accountability Customer retention 11

JivoChat

APRIL 13, 2021

What Is Customer Service Automation? Customer service automation — also known as customer support automation — is a technology-led process for assisting customers without any human involvement. This automated system could include a chatbot or another artificial intelligence technology.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40

Comm100

FEBRUARY 5, 2018

While there may be a wide range of vendors hitching their products to the “customer engagement” buzzword, these software solutions do share a common broader theme. Ultimately, the umbrella of customer engagement technology covers any software that helps businesses manage and/or foster customer communications and interactions (i.e.

CRM 49

CRM Marketing Multichannel Self service 49