Customer Support eBook Self service Surveys 
TechSee
MARCH 7, 2022
Today, digital self-service has become the preference – and the new normal, along with higher expectations and reliance on these channels. The role of technology is more important than ever in improving customer service and operational efficiencies. Download our eBook: What Self Service Will Look Like in 2025 .
CSM Magazine
JANUARY 13, 2022
PCI Pal survey compares opinion between consumers and contact centre professionals in the UK and USA. The survey found however that personal service remains king for UK-based consumers, with a collective 59% preferring some form of person-to-person contact if they have an enquiry about a product, prior to purchase.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Nicereply
MAY 4, 2022
When you rely on phone and email support, you will be only able to respond to one customer at a time. But with live chat, you can communicate with as many as six customers at once. Enable self-service. The more detailed it is, the better your customers will be able to help themselves. Wrapping up.
Playvox
APRIL 21, 2023
First, it’s important to understand the difference between multichannel and omnichannel customer service centers. Both serve customers in multiple channels, but a multichannel environment doesn’t connect those channels — every interaction is siloed. Self-service can be a win-win for agents and customers.
Creative Virtual
OCTOBER 5, 2020
This three-part blog series explores the business value of using a chatbot or virtual agent to provide easy-to-use self-service, starting with supporting customers. Also take a look at Part 2: Supporting Contact Centre Agents and Part 3: Supporting Employees.
NobelBiz
SEPTEMBER 15, 2021
Email, chat, social media, self-service: everything is going up. Power validates what we’ve said countless times: the contact center space is changing in favor of the experience center, based on custom-tailored interactions built on a foundation of CX , with the sole purpose to drive businesses to higher ground. The result?
Nicereply
SEPTEMBER 28, 2021
Start by asking yourself what are your company’s core needs when it comes to customer support. For example, if you’re offering your customers support through social media, phone, and email, you might want to only consider help desks that provide full omnichannel support as a feature. Customer Feedback Survey.
Expert insights. Personalized for you.
109 
Let's personalize your content