SmartKarrot

FEBRUARY 28, 2022

Every B2B SaaS company wants its product to have a good user engagement. Hence, ultimately the B2B product fails big in the market, and it ends up being a laughing stock in the eyes of your competitors. Product stickiness is the one metric to measure the effectiveness of your product once it is launched in the market.

B2B 11

B2B SaaS Metrics Marketing 11

SmartKarrot

FEBRUARY 26, 2021

Competitive analysis is the research, analysis and comparison of competitors with respect to your company. It is a way in which companies identify their major competitors, look into their product, sales, marketing, and customer retention strategies. Research competitor products and offerings. Porter’s Five Forces.

SaaS 10

SaaS Marketing B2B Sales 10

JivoChat

JUNE 1, 2021

Product review sites. Product reviews are a valuable customer touchpoint that adds to your company’s social proof. According to OptinMonster, 63% of customers are more likely to do business with a company that has reviews or testimonials. The best-selling products tend to have the most reviews.

CRM 52

CRM Advertising Chatbots Surveys 52

SmartKarrot

JULY 31, 2023

To achieve the feat of customer success you will undoubtedly need a deep understanding of your customer’s pains, needs, desires, and most importantly, their behaviors. This is where the customer success dashboard comes into the picture. This gives an overall health assessment of a customer.

Metrics 10

Metrics Customer retention Feedback Customer effort 10

SmartKarrot

OCTOBER 28, 2022

The strategic account manager’s responsibility is to pinpoint the major clients who, in comparison to other regular accounts, produce the most income and profitability. These managers serve as a link between the business and the many parties involved with the customers. It is not a plan to let your top clients run the show.

Accountability 10

Accountability Management Upselling B2B 10