Caller satisfaction, Customer retention and Demo

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

Caller satisfaction

Customer retention

Demo

Inbound KPI Metrics to Monitor for Operational Efficiency

Calltools

JUNE 9, 2021

Reduce your inbound call abandonment rate to increase customer retention. More motivated callers won’t hang up, but that doesn’t mean they’re satisfied with the time to resolve an issue. While most inbound KPI metrics affect customer service, after call work time is a sign of operational efficiency. Time in Queue.

Metrics

Metrics Abandon rate First call resolution Average Handle Time

AI Call Center: How AI Can Improve Sales & Support Performance?

JustCall

APRIL 26, 2022

Through AI, you can analyze calls for customer sentiment and determine if your agents need additional training or if you need to make a change in your contact center strategy. By improving customer satisfaction and loyalty, you’ll boost customer retention rate, as well as increase the amount of new business that comes from referrals.

Call Center

Call Center Sales Interactive Voice Response call center software

Customer Contact Central

Inbound KPI Metrics to Monitor for Operational Efficiency

AI Call Center: How AI Can Improve Sales & Support Performance?

Stay Connected