Lumoa

FEBRUARY 9, 2023

As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Our A to Z Guide to Customer Experience Definitions and Terms covers everything you need to know, from clear definitions of key terms to a comprehensive overview of the topic.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

Education Services Group

OCTOBER 15, 2020

I also loved hearing the predictions of leaders in the Customer Success community regarding the near future of the industry, specifically the idea of compensation of sales and CS equaling out, showing the value CS has on the overall health, stability, and predictability of company revenue. Inter-Departmental Collaboration.

Best practices 105

Best practices industry standards Customer centricity Sales 105

Amity

JULY 13, 2016

Organizations need to focus around the entire experience of the customer. And to achieve this, Customer Support is now Customer Success. Still, expectation gaps remain, Customer Success by definition is still in its infancy, processes are immature and confusion reigns. Subscribe here. Subscribe here.

SaaS 81

SaaS Best practices industry standards Consulting 81

Amity

JULY 13, 2016

Organizations need to focus around the entire experience of the customer. And to achieve this, Customer Support is now Customer Success. Still, expectation gaps remain, Customer Success by definition is still in its infancy, processes are immature and confusion reigns. Subscribe here. Subscribe here.

SaaS 48

SaaS Best practices industry standards Consulting 48

Amity

JULY 13, 2016

Organizations need to focus around the entire experience of the customer. And to achieve this, Customer Support is now Customer Success. Still, expectation gaps remain, Customer Success by definition is still in its infancy, processes are immature and confusion reigns. Subscribe here. Subscribe here.

SaaS 48

SaaS Best practices industry standards Consulting 48

Amity

JULY 13, 2016

Organizations need to focus around the entire experience of the customer. And to achieve this, Customer Support is now Customer Success. Still, expectation gaps remain, Customer Success by definition is still in its infancy, processes are immature and confusion reigns. Subscribe here. Subscribe here.

SaaS 48

SaaS Best practices industry standards Consulting 48

Amity

JULY 13, 2016

Organizations need to focus around the entire experience of the customer. And to achieve this, Customer Support is now Customer Success. Still, expectation gaps remain, Customer Success by definition is still in its infancy, processes are immature and confusion reigns. Subscribe here. Subscribe here.

SaaS 48

SaaS Best practices industry standards Consulting 48