Creative Virtual
JUNE 10, 2020
Chatbots, smart help, virtual assistants, virtual agents, conversational AI – there are lots of names for this automated, self-service technology being used today. Regardless of what you call it, the objective for including it as part of your customer service strategy is to deliver quick, easy access to information.
AWS Machine Learning
FEBRUARY 6, 2023
Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. is a global cloud contact center leader for customer-obsessed companies.
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Noble Systems
JUNE 26, 2020
The responsibility for maintenance and management of telecommunications and servers falls on the vendor. All of these tools can help increase first call resolution and improve the customer experience. The cloud based IVR offers an “always on” service environment, with 24x7x365 support and monitoring.
Babelforce
AUGUST 26, 2020
The deep two-way integration between babelforce and Awaken Intelligence gives internal contact centers and BPOs a platform to create any process flow for live or virtual agents. For businesses, that means simpler compliance, optimized customer experience and considerable cost savings. How will our partnership work?
AWS Machine Learning
MARCH 29, 2024
The integration of Amazon Lex with Talkdesk cloud contact center is inspired by WaFd Bank (WaFd)’s digital innovation journey to enhance customer experience. In this post, we are focusing on the chat channel to show how to use Amazon Lex and the Amazon Lex Web UI to enable live agents to interact with your customers in real time.
Creative Virtual
JULY 30, 2019
I’ve had many discussions with industry analysts this year who have echoed this same concern, and we’ve encountered this issue first-hand with some of our most recent customers who came to us for help after struggling with other chatbot products. Creative Virtual is in a unique position to rescue these failing chatbot projects.
AWS Machine Learning
JUNE 8, 2022
Chatbots and virtual assistants have transformed the customer experience from a point-and-click or a drag-and-drop experience to one that is driven by voice or text. You can create a more engaging experience by further augmenting the interaction with a visual modality.
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