Sykes

AUGUST 1, 2019

SYKES’ operational excellence, strategic acquisitions and partnerships redefine the Company as a digital customer experience powerhouse, including becoming the first customer engagement–services provider with significant automation capability. The Company provides differentiated full lifecycle customer?engagement

Multichannel 76

Multichannel Healthcare Technical Support Transportation 76

Outsource Consultants

SEPTEMBER 12, 2018

We have seen a demand for nearshore contact center outsourcing locations. Bahaman contact centers are PCI and HIPAA compliant and provide multichannel capabilities that include phone-based call center services, live chat support, email services, texting, and social media customer service.

outsourcing 52

outsourcing Contact Center Telemarketing Outbound sales 52

Sykes

MARCH 5, 2019

HFS Research recognized Sykes Enterprises, Incorporated (“SYKES” or “the Company”) (NASDAQ: SYKE), as a true industry leader, ranking SYKES #1 for vision and go-to-market strategy and #3 overall in their Front Office Customer Engagement Operations Top 10 Report, published January 31, 2019.

Marketing 75

Marketing Technical Support Enterprise Transportation 75

Livepro

JULY 17, 2018

livepro’s third annual Customer Experience Knowledge Management Forums are back in 2018 bigger and better than ever before. Luke Jamieson is a Leader in Customer and Employee Experience, is well-versed in Omni-Channel implementation and transformation. Topic: ‘Using Analytics to improve Customer Experience’.

Transportation 40

Transportation Government Multichannel Consulting 40

Sykes

MARCH 18, 2019

In November, SYKES acquired Symphony Ventures, making it the first front-office business process outsourcer (BPO) with significant automation capability. The Symphony transaction is the latest in a series of recent strategic acquisitions and partnerships that redefine SYKES as a digital customer experience company.

Technical Support 16

Technical Support Enterprise outsourcing Business Process Outsourcing 16

Eptica

NOVEMBER 18, 2015

Given that over half (56%) of Britons want a response within 4 hours , this lack of speed will damage the overall customer experience too. If you would like to discuss any of the findings or schedule a demo of Eptica’s multichannel customer interaction management software, please don’t hesitate to contact us.

Customer Service 75

Customer Service Multichannel Transportation Self service 75

JustCall

AUGUST 21, 2020

Some patients are not sure if they’re experiencing a true emergency, some may have issues with transportation or other reasons. You can either outsource your call center. Empathy is essential to building smooth communication and positive customer experience. Multichannel Support. Personalization & Empathy.

Call Center 52

Call Center call center software Healthcare Abandon rate 52