Customer Experience Customer retention Employee engagement Morale 
ShepHyken
NOVEMBER 26, 2018
Each week I read a number of customer service and customer experience articles from various resources. Busting 3 Massive Myths About Employee Engagement by Christine Comaford. Forbes) There’s a lot of buzz about employee engagement these days. Do customers really want to take your survey?
Playvox
MARCH 12, 2024
When you’re working in a contact center, this is your reality — taking contact after contact, call after call, from people who either need support or are angry about their experience with your company’s product or solution. This, in turn, leads to higher customer retention and increased profitability for the business.
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ClearAction
NOVEMBER 5, 2017
Customer Experience Vision Silos Dictate Value Lynn Hunsaker. Does your vision for customer experience match your customers’ vision? If yes, then you’re on your way to customer-centricity, and the growth touted by customer experience management. Are they on the same page with you?
SharpenCX
AUGUST 31, 2021
When organizations practice transparency with their employees, they see greater success in several areas. They have increased employee engagement, a stronger company culture, and foster a comfort that empowers employees to communicate freely. When your customers are satisfied with your service, they’ll come back.
Global Response
AUGUST 7, 2023
The Elements of a Successful Call Center Culture The specific elements of culture vary from company to company, but in general, you should focus on (at least) these five key elements: core values work environment communication employee engagement and empowerment your customer focus Core Values. Follow the leader.
Kristina Evey
JULY 30, 2014
Put the Pieces of the Customer Experience Together with Customer Experience Mapping. Call it Customer Experience Mapping, Journey Mapping, Customer Touchpoints… The thing to understand is that the companies that use these practices recognize higher levels of customer satisfaction and customer loyalty.
SharpenCX
DECEMBER 4, 2019
Your agents have such a massive impact on CX, they’re now given a name that reflects what they do… make (or break) customer happiness. Companies are welcoming the idea that agents put customer experience on their shoulders. One where your employee morale lives at the heart of your business.
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