ProProfs Blog

JANUARY 23, 2020

Measuring customer value may result in you asking a lot of unwanted questions. In the end, the exercise is worth the effort as you have a better overview of how to allocate your budgets and investments in the future. Why Customer Value is Important. Improve Your Brand by Conducting Regular Surveys.

Customer retention 144

Customer retention Marketing Surveys Customer emotions 144

SmartKarrot

APRIL 19, 2021

Look beyond your ideal customer persona. Through interviews, surveys, studies and more, you can uncover new challenges and opportunities. Visually understand your customers from a 360-degree view. This will help all teams with marketing, creating, or selling customers better. Gather user data as much as possible.

Customer centricity 11

Customer centricity SaaS Customer emotions Education 11

SmartKarrot

MAY 6, 2022

Customer journey maps are an ideal way to handle the complexities of the customer journey. Through this exercise, firms can put themselves in their customers’ shoes and see their business through the customers’ eyes. This helps a brand understand the customers’ pain points better and thus strategize its approach.

Journey mapping 10

Journey mapping B2B B2C Healthcare 10