ProProfs Blog

JUNE 21, 2019

Do you have a customer retention strategy? Companies focus on customer acquisition strategies, since increasing your customer count is the lifeblood of your business. But, customer acquisition won’t help, if you are unable to retain customers. Understand Customer Retention. Source: Intuit.

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Customer retention Sales Marketing Scripts 95

JustCall

MAY 14, 2020

But the operation that is facing the most critical hit is – Customer Retention. Customer acquisition has become more difficult than ever. And businesses have shifted their focus towards Retention. But are you still sticking to the old-fashioned customer retention strategies?

Customer retention 52

Customer retention Journey mapping Education Feedback 52

JustCall

MAY 14, 2020

But the operation that is facing the most critical hit is – Customer Retention. Customer acquisition has become more difficult than ever. And businesses have shifted their focus towards Retention. But are you still sticking to the old-fashioned customer retention strategies?

Customer retention 52

Customer retention Journey mapping Education Feedback 52

Beyond Philosophy

NOVEMBER 10, 2014

The best way to emphasize improving the Customer Experience is to tie rewards to it. It is critical to include all departments in the definition of KPIs that are Customer-focused, and then align those goals across your organization. 4 Ways to Gain Customers’ Trust in Data Security.

Customer Experience 295

Customer Experience Customer centricity Customer emotions Employee engagement 295

ProProfs Blog

APRIL 24, 2020

We’ve seen popular brands create some of the most memorable and successful customer service stories. Believe it or not, but customer service psychology is one of the driving factors for their success. What is Customer Service Psychology? Brand Your Business to Improve Customer Retention.

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Customer Service Feedback Chatbots Surveys 123

Beyond Philosophy

OCTOBER 21, 2014

Most of us can agree that these four steps will definitely move your people into a culture that promotes putting Customers at the center of everything you do. Putting Your People to Work on Customer Centricity. In addition, they have regular access to social media and can contribute to its content.

Customer centricity 232

Customer centricity Customer emotions Customer retention Customer Experience 232

Beyond Philosophy

OCTOBER 21, 2014

Most of us can agree that these four steps will definitely move your people into a culture that promotes putting Customers at the center of everything you do. Putting Your People to Work on Customer Centricity. In addition, they have regular access to social media and can contribute to its content.

Customer centricity 171

Customer centricity Customer emotions Customer retention Customer Experience 171