Customer effort Examples Journey mapping Upselling 
Babelforce
SEPTEMBER 8, 2021
Customer journey mapping is one of those phrases that everyone has heard. Even if you’re not involved in creating journey maps, you probably know the team within your business that is. Likewise, you probably have some notion of what a customer journey map is. What is a Customer Journey map?
Nicereply
FEBRUARY 2, 2024
According to Attrock , brands can retain their customers using robust customer retention strategies that are already being used by big brands such as JetBlue, Starbucks, Niantic, and many more. Here’s an example of an abandoned cart email aimed at re-engaging prospects.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
delighted
MARCH 4, 2020
Prospective and current customers may experience dozens of touchpoints during their journey with your business, and not all touchpoints carry equal weight. For example, one poor customer service experience can overshadow and undermine a streak of positive experiences on other touchpoints. Customer journey mapping.
delighted
MARCH 4, 2020
Prospective and current customers may experience dozens of touchpoints during their journey with your business, and not all touchpoints carry equal weight. For example, one poor customer service experience can overshadow and undermine a streak of positive experiences on other touchpoints. Customer journey mapping.
Lumoa
FEBRUARY 9, 2023
more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often about how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.
Totango
AUGUST 11, 2022
Digital interactions that inform SaaS client relationships span the range of the customer journey , from pre-purchase marketing engagements to onboarding to subscription renewals, upsells and brand advocacy. Examples include: Search engine queries and ads. Customer satisfaction and feedback surveys. Website visits.
Lumoa
MARCH 20, 2018
more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.
Expert insights. Personalized for you.
98 
Let's personalize your content