JustCall

APRIL 3, 2023

Customer experience success for businesses strives on their ability to create unforgettable interactions—ones that keep customers coming back for more. A positive customer experience is no longer just nice to have; it’s a necessity. What is CX (Customer Experience)? Let’s get going.

Customer Experience 40

Customer Experience Journey mapping Surveys Feedback 40

Tethr

NOVEMBER 16, 2018

It’s a deliberate reaction to the complexity today’s customers face when interacting with companies. Despite best efforts to provide a frictionless customer experience, the fact remains customers of all stripes still wade through a flood of information, navigate multiple channels, and weigh endless options when interacting with companies.

Scripts 54

Scripts Enterprise Sales Customer effort 54

Tethr

FEBRUARY 13, 2019

All this adds up to an all-time high in language variability within customer conversations. To be sure, there are literally thousands of ways to articulate most every important facet of a customer experience. What Tethr customers are finding is in this world, what is said is less important than why it is said.

Enterprise 48

Enterprise Scripts Call Center Education 48

Customer Service Life

AUGUST 10, 2017

These skills make the necessary human connection required in order to solve the issue the customer contacted you about in the first place. When going through this exercise, make sure that these don’t become scripts. The moment they become scripts they become disingenuous and can quickly backfire with customers.

Calibration 68

Calibration Scripts Accountability Best practices 68

Pointillist

JULY 25, 2018

Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Defining the scope of a customer journey analytics project involves setting basic parameters around its size, complexity, goals, and function.

Analytics 93

Analytics Government APIs Metrics 93

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Do they track customer journeys? Has a journey mapping exercise ever been conducted?

Analytics 43

Analytics Metrics Government Journey mapping 43