SmartKarrot
JANUARY 25, 2022
The critical nature of software for business growth is a key reason for the exceptional growth of Software as a Service (SaaS) companies in recent times. Encouraged by the success and importance of SaaS, Australia has actively adopted the cloud ecosystem and founded brilliant SaaS-driven companies and platforms. Employment Hero.
Netomi
JANUARY 5, 2022
LinkedIn: Augie Ray – Vice President Analyst – Customer Experience for CX and Marketing Leaders – Gartner. Our favorite content from Augie : The COVID-19 Dilemma: Remaining Customer-Centric When Customers Expect Incompatible Pandemic Rules. He authored the Customer Success book for Wiley!
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CSM Magazine
APRIL 28, 2021
Mads Fosselius, CEO of Dixa commented: “Our mission has always been to build a platform for companies that love their customers. The US is the most customer-centric market in the world, but it has been held back by customer interaction technology being developed in silos and not brought together at the point of interaction.
ijgolding
APRIL 21, 2015
I have written many times in the past about the need for organisations who desire to become more Customer Centric to acknowledge the need for TRANSFORMATION. This, in turn, is leading to a growing recognition that in order to remain competitive, companies have to evolve to embrace a much more customer-centric approach.
Amity
FEBRUARY 16, 2016
Here's a breakdown of what your customer needs: Your customer needs you to understand their individual journey. Your customer needs to work with a well functioning team. Your customer needs you to provide value. In this issue of the SaaS Tattler, we look at how you can deliver on your customer’s needs.
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