ChurnZero
MAY 9, 2024
The bottom line, though, is that failing to talk to customers regularly creates an uphill battle. Time flies, accounts fall through the cracks, renewals get harder, and you miss upsell opportunities. Q: Should I send the calendar invites on the Account Outreach Matrix to my customers? So what can you do to fix it?
NobelBiz
MAY 10, 2022
Time management Much of your agents’ time is wasted on simple, repetitive activities, such as searching for client information across several platforms, repeating the same answer to the same query, etc. All of this squandered time equals greater fees for your agents.
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OctopusTech
APRIL 19, 2018
Read on – Better Time Management. With CRM, you don’t have to waste your valuable time or even a great opportunity waiting for the system to be uploaded as it offers a centralized system for the data to be integrated that can be accessed at any time and on any device. Upsell and Cross-Sell.
Fonolo
NOVEMBER 15, 2017
The customer service profession is known for high turnover rates and agent burnout, however, some professionals greatly excel in this line of work, and show tremendous aptitude for delivering excellent customer care. Sign #4: You’re Always on Time. Time management is extremely important to customer service success.
NobelBiz
MARCH 23, 2022
Customer Retention Rate : This figure reflects the number of customers you have been able to retain in all your campaigns. To calculate it, you deduct the number of lost customers from the number of converted customers. Upsell Revenues : Generated by your existing clients who opt for several of your offers or services.
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