Expivia

JANUARY 29, 2021

This guest next guest will be offering some great insights on customer experience and what new tools and strategies we can use in the future. With us today we have Jimmy Budnik, the VP of Customer Care and CRP at Overstock.com. I’m Jimmy Budnik, the VP of customer Care and CRP at Overstock.com.

Customer Care 52

Customer Care CRM Self service Call Center 52

Expivia

JANUARY 5, 2021

This guest next guest will be offering some great insights on customer experience and what new tools and strategies we can use in the future. With us today we have Jimmy Budnik, the VP of Customer Care and CRP at Overstock.com. I’m Jimmy Budnik, the VP of customer Care and CRP at Overstock.com.

Customer Care 52

Customer Care CRM Self service Call Center 52

BlueOcean

OCTOBER 23, 2019

In the past 18 months, we have seen more and more interest from companies looking for alternatives to operating customer care centers in or close to their headquarters in major urban centers like Toronto, Vancouver, New York, and San Francisco. Cost Factors in Major Urban Centers . The More Affordable Alternative. Deeper Labor Market.

Real estate 54

Real estate outsourcing Customer Service Transportation 54

Netomi

JANUARY 5, 2022

This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Can I Work a Customer Service Job from Home? Adrian Swinscoe.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

The Petrova Experience

NOVEMBER 22, 2023

And a set of trends that will challenge some of the ways you think about designing and delivering customer experiences. That includes a desire to have real, immersive shared experiences. Travel enables families to come together to enjoy shared experiences and establish new traditions. Be ready to respond with value.

Transportation 52

Transportation Airlines Marketing Technology 52

Sykes

JANUARY 23, 2018

So, this investment in talent development is crucial to employing network engineers with globally-recognized certifications who can consistently provide an outstanding customer experience. SYKES is a leading, global digital-marketing and customer-care outsourcer. THE ORIGIN OF THE TECH ACADEMY. ABOUT SYKES.

Enterprise 63

Enterprise Technology Engineering Technical Support 63

Vistio

APRIL 2, 2022

Today we have on the pod, Michele Rowan, who is a CX executive with 20-plus years of experience in strategy, implementation, and optimization, both of US and international support. And that was actually in my first contact center assignment, it was with an outsourcer. And it does absolutely start with onboarding and training.

Contact Center 52

Contact Center Real estate Customer Service Self service 52