ChurnZero

APRIL 8, 2020

How Online Communities Create Customer Advocacy and Retention. This is a guest post by Danielle Juson is a Customer Success Community expert at inSided. Isn’t it great when you have a customer that not only keeps using your product, but shouts about how great it is too? Make a great first impression from the start.

Customer advocacy 81

Customer advocacy Journey mapping SaaS Gamification 81

Influitive

NOVEMBER 26, 2015

That’s why Blackbaud , a non-profit software solutions provider, launched a customer advocacy program to engage and connect with its 30,000 customers. Amy Bills , Customer Marketing Director at Blackbaud, knew they could do better if they rethought their approach to customer advocacy. Set clear goals.

Customer advocacy 68

Customer advocacy Gamification B2B Education 68

OctopusTech

APRIL 29, 2022

The customer base can be your target audience or a specific group of people who are based on your buyer persona. 8 Effective ways to grow your customer base. Your customer service team should try to solve the issues in the first call itself and also do it on time. . Encourage customer advocacy.

Gamification 62

Gamification outsourcing Customer retention Customer advocacy 62

Influitive

JUNE 2, 2015

That’s why Angela Higgins , Manager, Customer Engagement at Code42, made getting high-quality customer reviews a top priority. Code42’s thousands of happy and highly vocal customers are one of our strongest market differentiators,” said Angela. How Code42 Stepped Up Its B2B Customer Review Game.

B2B 72

B2B Customer advocacy Gamification Marketing 72

Influitive

FEBRUARY 8, 2017

There’s no denying that the importance of customer marketing is growing. The 2017 State of Customer Marketing Report indicates that over the next year, 93% of organizations expect that their customer marketing efforts will take on greater importance, and 62% will increase their staff or budgets in the customer marketing area.

Marketing 65

Marketing Gamification Customer advocacy B2B 65

SmartKarrot

OCTOBER 3, 2023

Acquiring new customers is only half the battle in today’s extremely competitive market. To retain and grow your customer base, you need to focus on customer success and user engagement strategies that keep customers delighted and loyal. A high NPS indicates strong engagement and customer advocacy.

Gamification 11

Gamification Education CRM Feedback 11

Influitive

JUNE 9, 2017

Despite the billions of dollars being poured into online communities, almost 70 percent of customers never. Listen, if you’re an online community manager, or are responsible for the success of an online community, you might want to know this: According to Gartner, 70 percent of online communities are destined to fail. There’s more.

Management 98

Management Gamification B2B Customer advocacy 98