Beyond Cold Calls and Spam! Outbound Calling That Customers *Value*
Babelforce
MARCH 18, 2021
Inbound vs. outbound calling. They are often used for customer support, and the cost of the call falls on the person who dials. Inbound calls and outbound calls are often made from separate contact centers. While all cold calls are outbound calls, not all outbound calls are cold calls. Customers are happier.
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