CSM Magazine

DECEMBER 13, 2023

There are several ways you can bridge this gap: Conduct surveys, gather feedback, or analyze their reviews. Create a system that collects feedback regularly. To access real-time data, integrate customer service platforms, such as CRM, order management, or inventory. Foster a culture of continuous improvement within your company.

Customer Service 52

Customer Service Upselling CRM Employee engagement 52

Method:CRM

JULY 11, 2022

Retaining customers is also a great way to secure more cross-selling and upselling opportunities since you already have an idea of what they want or need. Get better customer feedback. If your customer insights are accurate and your persona is well-made, you should see improved customer feedback after you implement changes.

Customer Experience 92

Customer Experience Journey mapping CRM Metrics 92

Method:CRM

JULY 11, 2022

Retaining customers is also a great way to secure more cross-selling and upselling opportunities since you already have an idea of what they want or need. Get better customer feedback. If your customer insights are accurate and your persona is well-made, you should see improved customer feedback after you implement changes.

Customer Experience 52

Customer Experience Journey mapping CRM Metrics 52

CustomerSuccessBox

APRIL 29, 2022

The moral of the above story is- If you have a high customer churn rate, no matter how many new clients you get, your business and revenue will suffer. They should be able to contact you if they have any problems or need assistance understanding your product, and you should allow them to submit feedback both during and after onboarding.

SaaS 52

SaaS Customer retention Metrics B2B 52

ClearAction

NOVEMBER 5, 2017

This takes a toll on morale and staff turnover, which erodes value financially and strategically (e.g. Do your surveys interrupt customers or allow them to give feedback however and whenever they prefer? Giving free passes is skin-deep outside-in culture. Everyone has a ripple effect on customer experience.

Customer Experience 69

Customer Experience Customer centricity Morale Finance 69

aircall

JANUARY 29, 2021

Upselling and cross-selling . Practice with digital tools such as pulling up CRM information and other customer account data. Be sure to let them know that you’re open to their feedback and that they can expect additional training as time goes on. . Improves employee satisfaction and morale . Product knowledge.

Best practices 62

Best practices Call Center call center software Morale 62

NobelBiz

MAY 10, 2022

Freeing agents’ time allows them to focus on higher-value tasks like upselling. Integrating your contact center solution with other systems, such as your CRM, provides your agents access to all of the information they need to operate efficiently. All of this squandered time equals greater fees for your agents. The solution?

Call Center 52

Call Center Interactive Voice Response Contact Center contact center solutions 52