NobelBiz

APRIL 9, 2024

Some of the key regulations include: TCPA Regulations: The Telephone Consumer Protection Act (TCPA) regulates telemarketing activities and requires adherence to rules regarding consent, caller identification, and the National Do Not Call Registry. The post What is Call Center Compliance?

Call Center 104

Call Center Telemarketing Healthcare Government 104

NobelBiz

APRIL 23, 2024

Educating debtors about their options, offering flexible repayment plans, and maintaining open lines of communication are all part of this new customer service paradigm. CRMs serve as a centralized repository for debtor information, enabling agencies to tailor their communication strategies based on individual debtor profiles and history.

Customer centricity 94

Customer centricity Contact Center Technology Telemarketing 94

JustCall

FEBRUARY 17, 2022

Sales Dialer is an outbound phone dialer system that allows you to upload contact details or lead lists via excel or through your CRM and create automated call campaigns to eliminate manual dialing effort. Best suitable for sales teams who aim to run campaigns that use active contact lists within their CRMs. What is a Sales Dialer?

Sales 104

Sales Abandon rate Real estate voip 104

NobelBiz

JANUARY 16, 2024

.” – Bradley Butler (Contact Center Software Consultant @ NobelBiz)” Telemarketing Telemarketing campaigns are a direct approach to selling, that involves promoting products or services to customers. To effectively execute telemarketing campaigns, businesses must understand their target audience’s needs and pain points.

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

JustCall

AUGUST 29, 2022

Generally, outbound calls focus on telemarketing, lead generation, and fundraising. Next, you should work on your scripts collectively but ensure they should not be all fake and rehearsed. Work collectively on pitch scripts but do not make it sound rehearsed or fake, and do not go overboard by trying to push sales to the customer.

call center software 52

call center software Call Center outsourcing Scripts 52

JustCall

APRIL 12, 2023

Useful features Call Routing Call Recording Call Management Blended Call Center Call Logging, Virtual Call Center, Call Reporting , etc.

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

OctopusTech

JULY 18, 2022

There are some common misrepresentations about call center outsourcing but those operators know the right cold calling skills and the technique to make the entire process much easier and smoother using CRM software. Make sure that you don’t answer in a scripted manner and never forget to personalize each call.

Best practices 62

Best practices Call Center Sales Personalization 62