ClearAction

DECEMBER 14, 2017

Customer Care … CRM … Customer Experience — What’s the Difference? Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? Customer Profitability (efforts to increase revenue and profit from customers). Lynn Hunsaker.

CRM 66

CRM Customer Care Customer Experience Customer advocacy 66

ClearAction

DECEMBER 14, 2017

Customer Care … CRM … Customer Experience — What’s the Difference? Customer Care … Customer Relationship Management … Customer Experience — what’s the difference? Customer Profitability (efforts to increase revenue and profit from customers). Lynn Hunsaker.

CRM 59

CRM Customer Care Customer Experience Customer advocacy 59

OctopusTech

JULY 31, 2023

There are various pros and cons of live chat outsourcing but it is one of the fastest-growing customer support channels. The demand for effective and efficient communication channels grows with the desire for excellent customer care. Live chat agents use CRM software to monitor the performance and results.

outsourcing 62

outsourcing Sales Upselling Abandon rate 62

TechSee

JULY 31, 2019

The technology is also used to automate and optimize operational and control processes, by flagging irregular events or inconsistencies. Computer Vision can be a force multiplier in retail, providing valuable insights into customer behavior and aiding both upselling and cross selling. This is only the beginning.

Automotive 149

Automotive Healthcare Self service Transportation 149

Interactions

JULY 9, 2020

This improved experience can lead to happier agents and help reduce agent churn which can have a direct impact on the quality of your customer care. . This information can also be helpful when the agent is upselling or cross-selling. Let your agents shine.

Education 71

Education Upselling Best practices Contact Center 71

Skybridge

MAY 28, 2020

We often think in terms of the changes that we , as customer care providers, have undergone during the pandemic. At the same time, however, our customers’ needs and expectations have been shifting, too. How prepared are you to measure your customer service performance and ROI? Focus On Customer Care Metrics.

Customer Service 52

Customer Service Metrics Customer Care Upselling 52

Call Experts

OCTOBER 5, 2023

Boosting Brand Reputation A well-handled customer inquiry or complaint can turn a near-harmful experience into a positive one. Gaining Competitive Advantage In a crowded marketplace, exceptional customer service can be a crucial differentiator. Well-trained agents can identify opportunities to add value to each customer interaction.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105