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HoduCC Named Best Telemarketing Software By Digital Dot com

Hodusoft

HoduCC Named Best Telemarketing Software By Digital Dot com. HoduSoft’s HoduCC omnichannel contact center software has been named as the best telemarketing software by the online review platform, Digital.com. Telemarketing has become quintessential for companies to reach their prospects and existing customers. . “We

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Contact Center vs. Call Center: What is the difference?

JustCall

Most of the marketers across the globe would be burdened to identify the difference between a contact center and a call center. Contact centers are relatively a new solution and generally, do not have the negative reputation from which conventional call centers suffer. What is a contact center?

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VOIP predictive dialer: make calls effortlessly and increase sales

Dialer 360

VOIP predictive dialing is the best way to improve the productivity of agents and get more revenue. This is an advanced and efficient technology that helps you to increase sales as well as you can make your business better. VOIP predictive dialer doesn’t need a physical connection or voice modem. VOIP Predictive Dialer.

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Robocalls’ Impact on the Digital Contact Center

Taylor Reach Group

I’ve noticed my tolerance for robocalls has decreased in recent years and has now reached the point where I might disconnect a call early into the sales pitch or simply refuse to answer it at all. But there is no exaggeration when I declare robocalls are a nuisance that may very well destroy the future of virtual agents and digital messaging.

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Different types of contact centers- Which group are you in?

InGenius

As technologies have evolved and customer expectations have increased, the contact center has become a much different place than it was 20 years ago. As a result, it makes sense that contact centers would change their approach to how they service their customers. The different types of contact center.

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Escaping the Web of Spam Labeling: Proactive Measures to Salvage Phone Numbers’ Reputation

NobelBiz

The intricate mechanisms behind call labeling and the factors influencing the classification of calls have become the focal point for contact centers striving to maintain effective communication with their clients. Robocalls are one of the main culprits in this scenario. Get your free, on-demand copy here.

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How STIR/SHAKEN Call Authentication Affects Contact Centers

Calltools

The FCC created the STIR/SHAKEN framework to impose call authentication technology on VoIP calls in North America. While these labels vary from app to app and carrier to carrier, they typically include the following: Telemarketing. When consumers erroneously flag numbers as illegitimate, it does negatively affect call centers.