Monet Software

MARCH 10, 2021

The contact center workforce was already going remote. The call center industry was beyond the experimental phase of work-from-home before COVID-19 hit. Numerous companies had adopted it as their sole workforce model, among them many SMBs that found in remote agents a flexible, low-overhead workforce option.

Contact Center 118

Contact Center call center workforce contact center workforce Morale 118

Noble Systems

SEPTEMBER 8, 2020

Your employees are used to in-person contact with managers and other team members. Additional Resources: Webinar: From Onsite to Fully Remote Operations at Perdoceo Education – A CIO’s Perspective • Sep 15, 2020 @ 2:00PM • Register: US • APAC • EMEA. A collaborative environment is crucial for supporting remote workers.

contact center workforce 76

contact center workforce Best practices Contact Center Employee engagement 76

Monet Software

DECEMBER 17, 2020

So far, the novel coronavirus has been a blessing and curse for call center recruiting. There are certainly more candidates looking for contact center jobs than there were a year ago, but there are new challenges as well. Most call centers with in-person screening practices have had to revisit how they do things.

Call Center 118

Call Center contact center workforce Contact Center Employee engagement 118

Playvox

APRIL 14, 2022

By maintaining smooth operations, proactively responding to customer concerns, and seeking to personalize the dining experience, a restaurant will create customer service practices that keep guests coming back. Your business evolves in real-time, and your workforce management solution should, too.

Contact Center 78

Contact Center Abandon rate contact center workforce Multichannel 78

NobelBiz

MAY 22, 2022

Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes.

call center workforce 52

call center workforce Call Center Management Gamification 52

Noble Systems

SEPTEMBER 29, 2020

But when used collectively, the WFO suite helps coordinate separate but connected processes, such as schedule management, quality and training, and rewards and recognition, on an agent-by-agent basis, delivering an experience that can be personalized to target the different needs of each user. What are the Benefits of using a WFO Solution?

Management 86

Management Gamification Quality management Schedule adherence 86