Serenova

MARCH 23, 2020

We’re communicating with our customers and other contact center leaders every day to understand your most significant and immediate challenges, and where you need the most help solving them. Based on your feedback, we created the CxEngage Rapid Response Program.

Contact Center 80

Contact Center contact center workforce Government Healthcare 80

DMG Consulting

SEPTEMBER 14, 2021

Companies are re-evaluating their salary structures as they struggle to hire people for traditionally low-level jobs, including: contact center/customer service representatives, bank tellers, retail clerks, servers, hospitality workers, flight attendants, healthcare aides, and more.

Employee engagement 98

Employee engagement Management Real estate Contact Center 98

DMG Consulting

APRIL 16, 2019

It’s hard to overstate how much the contact center technology sector has progressed in the past 15 years. In the context of autonomous cars, IBM Watson, algorithmic trading, software-defined networks, self-healing applications, healthcare diagnostics, and more, AI is playing an increasingly influential role in today’s world.

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48

Verint

JANUARY 31, 2018

Work performed in the back office in industries such as banking, healthcare, outsourcing and insurance includes processing claims, managing logistics, maintaining records, ensuring compliance and handling prescription orders.

Enterprise 39

Enterprise Healthcare Banking Contact Center 39

Balto

APRIL 20, 2023

The industries with the highest usage of AI tools were Telecommunications (88.24%), Technology (69.7%), Retail (60%), Construction (55.56%), and Healthcare (54.55%). How AI Is Revamping the Contact Center. The Contact Center Workforce of the Future. 2020, June 25). 2023, March 17).

Contact Center 52

Contact Center Real estate Transportation Average Handle Time 52