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Averting Disaster: How We’re Helping Keep Contact Centers Working (Safely) through the COVID-19 Crisis

Serenova

We’re communicating with our customers and other contact center leaders every day to understand your most significant and immediate challenges, and where you need the most help solving them. Based on your feedback, we created the CxEngage Rapid Response Program.

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2023 Contact Center Report: How Contact Center Leaders Are Improving Efficiency and Doing More With “Less”

Balto

We asked our respondents which tools and strategies they’ve taken advantage of to help generate more efficiency in their contact center. The top tools used were agent training (46.65%), Customer Relationship Management (CRM) tools (42.68%), and knowledge bases (36.48%). How AI Is Revamping the Contact Center.