contact center workforce Employee engagement Feedback Meeting 
DMG Consulting
SEPTEMBER 14, 2021
Workforce Management Software Improves Employee Engagement. Changing employee expectations is one of the hottest workplace topics and touches on many aspects of the employee/employer relationship. Once this is done, find a new-gen WFM solution that provides the tools to effectively manage the workforce.
Vistio
FEBRUARY 1, 2024
By immersing remote agents in real-world customer interactions, your contact center workforce can develop the confidence and competence needed to succeed in their roles. This robust skillset enables remote agents to tackle even the most challenging customer interactions with confidence and efficiency.
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Playvox
OCTOBER 18, 2022
a customer service center manager at a fitness company, shared, “We pay well, and we schedule two stand-up meetings daily to maintain face-to-face contact. We focus on regular contact and communication.” “We We schedule virtual happy hours and one-on-one meetings with supervisors.”. Leanne Y., Philip A.,
Monet Software
SEPTEMBER 24, 2020
Can SMB call center quality management be about more than quality? Yep, it’s the linchpin of employee engagement, too! Monitoring and scoring calls—these quality assurance (QA) tasks are constant at nearly every contact center. QA delivers clear, quantitative feedback agents can build on. Here’s how. #1
Noble Systems
AUGUST 8, 2019
Use several channels of communication to stay in contact with remote workers. It can also deliver continuous feedback in a fun and compelling way. In addition to daily feedback and communication through gamification, it is important to schedule face-to-face meetings with remote agents. Be clear about expectations.
Noble Systems
SEPTEMBER 8, 2020
Ensure that agents have a high-speed internet connection and a desktop or laptop computer that meets your company’s specifications. Meeting the challenges of dealing with the magnitude of the current pandemic is new for everyone. Keeping your employees together in goals and performance while they are apart physically is critical.
NobelBiz
MAY 22, 2022
In our attempt to make sense of the struggles of hiring, keeping, and meeting the needs of call center agents. We’ve relied on the knowledge of three experts with decades of experience in the contact center space and call center workforce management in particular. Let’s meet the experts!
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