ViiBE Blog

MAY 20, 2021

It also reduces the need for tech dispatch by 64% and cuts transportation costs by 16% , as its live video function acts as a virtual transportation of the support agent to the customer no matter where they are based – making it a universal and international way for obtaining specialised help.

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Transportation First call resolution Average Handle Time Technical Support 52

Altivon

JUNE 13, 2020

While businesses like banks, grocery stores and telecoms are experiencing an increase in calls, businesses like luxury goods retailers, claims departments for car insurers and public transportation providers likely have far lower than normal contact volumes. 6: Contact center hours have largely stayed the same.

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Abandon rate Contact Center contact center solutions Transportation 52

TechSee

FEBRUARY 27, 2018

This on-demand model is revolutionizing commercial behavior and has been rapidly adopted by consumers everywhere, transforming industries such as ground transportation (think Uber or Lyft), travel (think Airbnb), grocery (think InstaCart or GrubHub), and freelance labor (think Upwork or Fiverr).

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NobelBiz

FEBRUARY 22, 2023

By alternating days of presence and decreasing travel expenditures (car or public transportation), as well as lunches on the run, which can be felt at the end of the month for employees. Once again, happy agents means great productivity for your contact centers. We can also talk about financial savings for your employees.

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Contact Center Transportation Technology Management 52

NobelBiz

FEBRUARY 22, 2023

By alternating days of presence and decreasing travel expenditures (car or public transportation), as well as lunches on the run, which can be felt at the end of the month for employees. Once again, happy agents means great productivity for your contact centers. We can also talk about financial savings for your employees.

Contact Center 52

Contact Center Transportation Technology Management 52

Momentum Telecom

MARCH 4, 2019

You can get some much-needed fresh air, a tropical drink and a chance to chat with our team about our latest cloud voice, SD-WAN and contact center solutions. You can transport yourself directly to Venice with a gondola ride on the indoor canal or outdoor pool, complete with a singing gondolier. Make an appointment!

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Entertainment Transportation contact center solutions Contact Center 40

Noble Systems

APRIL 14, 2021

Many virtual call centers use a hosted contact center design (also known as a cloud contact center) to power their activities. Advantages of using a virtual contact center solution versus a traditional call center. Reduce upfront and operational costs.

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virtual call center Call Center call center solutions call center software 98

Hodusoft

JULY 26, 2023

Privacy and security HoduCC contact center software focuses on customers’ privacy and security. The software uses enhanced security features such as Secure Real-Time Transport Protocol (SRTP) and Transport Layer Security (TLS) protocol. Huge cost savings HoduCC contact center software is competitively priced.

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Contact center software Contact Center Interactive Voice Response Transportation 52

Enghouse Interactive

SEPTEMBER 3, 2020

The stereotypical image of the bricks and mortar contact centre is of an enormous room packed full of agents answering calls and emails. No wonder that analysis from Exony found that the UK’s call centre professionals generate an annual 1.3 million tonnes of CO2 emissions through their commutes.

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Transportation Government Technology Enterprise 75

NobelBiz

JUNE 26, 2023

Let’s now explore each of these key elements in greater detail, uncovering their significance and impact on the overall call center ecosystem. Telecom Services Telecommunication services are the veins of a call center, transporting voice data from one point to another.

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Call Center Interactive Voice Response call center software CRM 52

Edify

JUNE 8, 2021

Unfortunately, we still don't have robotic housekeepers to pick up after us, nor transportation chutes to send the kids off the school, or flying cars to get around, but technology is advancing at an unprecedented rate. This is especially true when it comes to business communications and the mission-critical contact center.

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Technology Transportation Contact Center contact center solutions 56

JustCall

APRIL 12, 2023

This functionality makes it possible for a call center to be a remote one as well A VoIP phone system receives analog voice signals from a phone call and converts them into digital signals that can be compressed and sent over an internet connection (like broadband).

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virtual call center call center solutions Call Center call center software 52

NobelBiz

FEBRUARY 23, 2023

Typical Functions of VoIP VoIP is a digital telephone service that transports and delivers conversations over the Internet. As a result, we may term it a “true revolution in the communications sector.” Therefore, we visualize each necessary improvement needed with an omnichannel customer experience in mind.

Contact Center 52

Contact Center voip APIs Interactive Voice Response 52

NobelBiz

JUNE 7, 2021

Typical Functions of VoIP VoIP is a digital telephone service that transports and delivers conversations over the Internet. As a result, we may term it a “true revolution in the communications sector.” Therefore, we visualize each necessary improvement needed with an omnichannel customer experience in mind.

Contact Center 52

Contact Center voip APIs Interactive Voice Response 52